Technology plays a critical role in modern organisations, supporting communication, operations, and digital services. Managing these systems efficiently requires structured processes and reliable tools. This is where IT Service Management (ITSM) becomes essential.

Click here : https://gfacility.com/what-is-it-service-management-and-why-is-it-important/

#ITServiceManagement #ITSM #ITSupport #ITInfrastructure #ServiceManagement #ITOperations #DigitalTransformation #ITHelpDesk #ITAutomation

What Is IT Service Management and Why Is It Important? - Gfacility

Technology plays a critical role in modern organisations, supporting communication, operations, and digital services. Managing these systems efficiently requires structured processes and reliable tools. This is where IT Service Management (ITSM) becomes essential. IT Service Management focuses on delivering high-quality IT services through organised workflows, automation, and continuous improvement. Many organisations use advanced IT management […]

Gfacility

SLA Account Manager (IT) (JB5808)
Cape Town
R22 000 to R28 000 a month (Negotiable depending on experience)

#SLAAccountManagement #ITHelpdesk #Microsoft365 #NetworkAdministration #MSP #ManagedITServices

Apply: https://bit.ly/SLAAccountManITJB5808
@KontakRecruitment

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Time for today's edition of "what went wrong with the computers today"…
When I sat down at my computer this morning, the Windows 11 upgrade I kicked off yesterday had indeed failed as I had suspected it was going to <https://federate.social/@jik/115069952179945603>, but not in the way I expected. My VM was on the boot screen with the spinning Windows booting animation, and on top of that was a pop-up: "Please insert external drive".
#SysAdmin #ITHelpdesk #HomeIT #ITDIY
🧵1/23
Jonathan Kamens 86 47 (@jik@federate.social)

Attached: 1 image I'm suspecting that it's going to be at 15% when I go to sleep tonight and it's still going to be at 15% when I wake up tomorrow morning. That is, I think this upgrade is fucked. It's a good thing I did the upgrade on a clone of the VM. If it fails I can throw away the failed VM, make another clone, and try again (which will, no doubt, fail again. 😡).

federate.social

When people are waiting for me to help them with tech or computer related stuff.

#techsupport #computerhelp #itsupport #ithelpdesk #itsupportstories #pcwizard

Is anyone else having trouble with Duck Duck Go this morning?
It keeps saying "Sorry, we ran into an error displaying these results." Have checked with isitdownrightnow but that gives the thumbs up. The aforementioned search engine seems to be there, just not functioning as it should. #ComputerProblems #IThelpdesk #DuckDuckGo #SearchEngine
It is late, and I nearly missed it but I have just completed Day 04 for #WeblogPoMo2024. I am too tired to talk about gliders tonight, so instead I recount a few funny stories from my time working #ItHelpDesk at a local school: https://leafoutloud.lol/WeblogPomo2024/Day-04---Some-IT-Stories
Day 04 - Some IT Stories

It’s pretty late right now, the clock is about to go past 11pm. I’ve been up since six and I have had a long day. I spent the better part of a day helping a friend move house and in the afternoon I went to a Star Wars Quiz for May the 4th (we came second place, thank you very much for asking!) I have not the energy, nor the content to talk about gliders tonight.

🧵 2/2 Uh ok. Can you wait five minutes until I’m home and won’t cause a wreck? No, as it turns out. By the time I reply again from my workstation they are all gone.

I can’t even describe how triggering this. Took a very simple task and turned into some horrible and painful in the name of security theater. So angry right now.

#ActuallyAutistic #AuDHD #ADHD #ITHelpdesk #WaitingByThePhone #triggers #SecurityTheater

🧵1/2 Someone has a really rotten sense of humor today. I make a simple request of IT, and have to do it in a channel that’s truly horrible about doing things properly. Fine.

But then hours and hours go by. So I finally decide to run an errand for my son after lunch. I’m about five minutes from home, driving, when several people pop into my slack asking to help.

#ActuallyAutistic #AuDHD #ADHD #ITHelpdesk #WaitingByThePhone #triggers #SecurityTheater

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Today, we enjoyed hosting
Help Desk Institute (HDI)
members at our DriveSavers lab, where we shared our passion for data recovery and our ongoing partnership. Great to see new and returning faces. This group always has the BEST questions!
#DriveSavers #HDI #Innovation #Partnership #ithelpdesk