Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”

SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.

HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.

Step 1: In Printer Properties, copy the name of your printer.

Step 2: On the desktop, Right-Click - New - Shortcut.

Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.

Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"

Step 4: Give the shortcut a name and save it.

Step 5: While something is printing, double-click the icon to see the current document queue and status.

#CallMeIfYouNeedMe #FIFONetworks

#TechSupport #RemoteSupport #HelpDesk

Cybersecurity - Networks - Wireless – Telecom – VoIP

Artemis II astronaut finds two Outlook instances running on computers, calls on Houston to fix Microsoft anomaly — puzzled caller describes ‘two Outlooks, and neither one of those are working’

Meanwhile, we are happy to learn that the toilet urine extractor fan has been fixed.

Tom's Hardware

Почему департамент третьей линии поддержки строит архитектуры и работает с разными вендорами

Всем привет, меня зовут Артём Смирнов. Я руковожу департаментом мультивендорных решений и экспертизы

https://habr.com/ru/companies/yadro/articles/1018948/

#сервисное_обслуживание #isv #techsupport #service

Почему департамент третьей линии поддержки строит архитектуры и работает с разными вендорами

Всем привет, меня зовут Артём Смирнов. Я руковожу департаментом мультивендорных решений и экспертизы в YADRO .  Оценив потребности заказчиков, мы создали специальное подразделение нашего сервиса...

Хабр
Wir bekommen unser Internet über die Kabel Leitung, der Anschluss ist in dem Raum, in dem das Arbeitszimmer Ist. Außer im Arbeitszimmer haben wir im Schlafzimmer und im Wohnzimmer weitere Kabeldosen, leider ohne den Kabel #Internet Anschluss. Ich habe schon mal mit einem Adapter versucht die FRITZ!Box angeschlossen in einem anderen Zimmer anzuschließen, das klappt aber nicht. Gibt es eine Möglichkeit den Internetanschluss auf eine andere Dose in der Wohnung zu legen und dabei die vorhandenen Anschlüsse zu nutzen? Bei sowas bin ich mit meinen technischen Wissen leider am Ende. Einfach ein Loch durch die Wand geht leider nicht, da diese 40cm dick ist und fest ohne Ende da tragend. #Techsupport in #Bochum

Me: Hello hi yes I have evidence that your system is not working.
Support: Interesting, could you please provide evidence of something else entirely?
Me: Er, uh, I mean sure, maybe? Did... I think you misunderstood yourself?

#techsupport #it #tech #infosci #infotech

Me: Opens a ticket with a vendor, because the barcode scanner on their device is no longer scanning.

Them: Here are four barcodes to scan, to reprogram the scanner.

Me: You do see the conundrum here, right?

Them: Unplug it for a minute, and plug it back in.

Me: Done that already, several times.

Them: Try it again.

Me: *Tried it* Still not working

I don't really know what commentary to add to this.

#TechSupport

MICROSOFT EYES LESS INTRUSIVE WINDOWS

Will the new Windows 11 update reduce ads? Microsoft is changing its system to show fewer promotions and pop-ups for its services starting this year.

#windows11, #microsoftupdate, #techsupport, #windowsnews, #computertips

https://newsletter.tf/windows-11-update-reduces-ads-2024/

Microsoft is changing how it shows ads in Windows 11. This update will make the computer less distracting compared to the aggressive promotions seen in 2023.

#windows11, #microsoftupdate, #techsupport, #windowsnews, #computertips
https://newsletter.tf/windows-11-update-reduces-ads-2024/

Microsoft Windows 11 update in 2024 reduces ads and pop-ups for users

Will the new Windows 11 update reduce ads? Microsoft is changing its system to show fewer promotions and pop-ups for its services starting this year.

NewsletterTF

Hello Houston? My Outlook isn't working, can someone from tech support remote into it please?

- totally typical IT ticket from an office tens of thousands of kms away from Earth

#Artemis #NASA #TechSupport