Adrie van der LuijtJul 22, 2025
Last night, I reviewed the Department for Education’s updated Accessibility & Inclusive Design Manual, a well-intentioned, clearly structured resource. A thread. 🧵 #Accessibility #Inclusion #TraumaInformedContent #UX #ServiceDesign #ConsumerDuty #PublicServices #ContentDesign #DigitalInclusion

Accessibility and inclusive de...
Accessibility and inclusive design manual

Standards and guidance for designing and building accessible and inclusive products and services in the Department for Education.

Accessibility manual
Adrie van der LuijtJul 17, 2025
My 75-minute talk for the Money Advice Trust’s Vulnerability Academy is now online. Most trauma-informed content focuses on significant life events. I discuss something far more disruptive, with clear compliance risks. 🧵 #traumainformed #accessibility #contentdesign #ConsumerDuty #regulation #ux
Politico.eu (Unofficial RSS)Apr 29, 2024
UK’s Sunak and Hunt wage war on City watchdog https://www.politico.eu/article/uk-pm-sunak-chancellor-hunt-war-city-watchdog-name-shame-companies/?utm_source=RSS_Feed&utm_medium=RSS&utm_campaign=RSS_Syndication #FinancialServicesUK #Financeandbanking #FinancialServices #Riskandcompliance #U.K.election2024 #Competitiveness #Consumerduty #Enforcement #UKTreasury #Companies #Insurance #Industry #Services #Finance #Markets #Trade
UK’s Sunak and Hunt wage war on City watchdog

Regulators want to name and shame firms under investigation even before they’re proven guilty.

POLITICO
EKAI-ConnectApr 27, 2024
Do you have tools to comply with Consumer Duty?
#RegTech #ConsumerDuty
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Ed Everett BookmarksNov 17, 2023

Vulnerable customers: The FCA's New Consumer Duty is everyone's duty. - Nile
"Inclusive design isn't just a job for an accessibility team anymore. This is for everyone. It's great news for vulnerable customers, but we anticipate it will be a significant challenge for many FS firms."

#consumerDuty #productDesign #finTech

Vulnerable customers: The FCA's New Consumer Duty is everyone's duty. - Nile

Inclusive design isn't just a job for an accessibility team anymore. This is for everyone. It's great news for vulnerable customers, but we anticipate it will be a significant challenge for many FS firms.

Nile
JitzbalaAug 28, 2023

Discover the UK's game-changing "Consumer Duty" regime, set to revolutionize retail financial services! With a focus on value for money, fair pricing, and responsive customer service, this shake-up ensures better outcomes and protection for consumers. Learn how it impacts your household and take steps towards financial empowerment today! #ConsumerDuty #FinancialEmpowerment #UKFinance

https://jiteshbalakrishnan.wordpress.com/2023/07/31/unlocking-financial-empowerment-the-impact-of-uks-consumer-duty-on-your-household/

Unlocking Financial Empowerment: The Impact of UK’s Consumer Duty on Your Household

Discover the UK’s game-changing “Consumer Duty” regime, set to revolutionize retail financial services! With a focus on value for money, fair pricing, and responsive customer serv…

JB
WonderfulAug 10, 2023

On the 31st of July 2023 new FCA rules, referred to as the Consumer Duty, came into force for financial services firms.

This is a seismic shift in the expectations the Financial Conduct Authority has on #fintech firms.

The #FCA has positioned Consumer Duty as a catalyst for positive change with the overall expectation that it will ‘move the needle’ in terms of #customer #trust in the #financial services sector.

#ConsumerDuty #FinancialServices

https://wonderful.co.uk/blog/consumer-duty-its-our-bedrock

Consumer Duty? It's our bedrock.

Our customers are at the centre of everything we do. We are committed to embedding their interests at the core of our activities. On the 31st of July 2023 new FCA rules, referred to as the Consumer Duty, came into force for financial services firms.