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All Content from Business Insider | DoorDash CEO Tony Xu says he likes getting 2,000-word emails from delivery workers. It helps him fix their issues. by Alex Bitter

DoorDash CEO Tony Xu says he likes long emails from customers and delivery workers.Bloomberg/Getty Images

DoorDash CEO Tony Xu said he likes getting 2,000-word emails from customers and delivery workers.The long messages typically provide details about needed improvements to the DoorDash app, he said.Sometimes, the CEO tries to debug the issue himself, Xu said on a podcast.If you're writing an email to Tony Xu about a DoorDash issue, be detailed.

The CEO told podcaster David Senra in an interview posted on Sunday that he appreciates receiving long messages from customers and delivery workers, whom the company calls "Dashers," particularly when they explain a problem they had with the app.

Read the original article on Business Insider

Read more: https://www.businessinsider.com/doordash-ceo-tony-xu-2000-word-emails-customers-dashers-2026-3

#ceos #customer-feedback #doordash #gig-economy #gig-workers

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The evolution of media's business model, derived from Marcus Carab's description of the New York Times' changing business models

https://www.conferencesthatwork.com/index.php/uncategorized/2010/01/the-evolution-of-medias-business-model

#media #BusinessModel #evolution #product #customer