Mastodawn

As a public servant, I write weekly notes to let people see what I do. Today, I’m wrapping up work for 2025. I got a blog post on service thinking and #serviceDesign out, and put our activities in the context of the Federal government’s modernisation agenda. And as delivery heads, we had lunch.

Week #190 at the Digital Servi...

Week #190 at the Digital Service: Notes for 15–19 December

In his week 190 at Digital Service, Martin wrapped up work for 2026. He got a blog post on service thinking and service design work out and puts these activities in the context of the modernisation agenda of the Federal government.

Verwaltungsgestaltung • Notizen

David O'Brien Dec 18

The point of the doing is the doing, not what gets done

https://design.scotentblog.co.uk/the-point-of-the-doing-is-the-doing-not-what-gets-done/

#serviceDesign

The point of the doing is the doing, not what gets done | Scottish Enterprise Design blog

Using machine learning can save us time. But what we lose when we outsource key areas of our work?

Scottish Enterprise Design blog

Martin Jordan Dec 18

How #ServiceDesign and good services contribute to more trust in the state: Sabrina @feuerherd.bsky.social@bsky.brid.gy and I blogged in German 🇩🇪 on the @digitalservice.bund.de@bsky.brid.gy blog. We give an overview of whole services approaches and looked at studies from @oecdgovernance.bsky.social@bsky.brid.gy and @initiatived21.de@bsky.brid.gy.

Wie gute Services Staatsvertra...

Wie gute Services Staatsvertrauen stärken – und wie wir sie gestalten | DigitalService

18. Dezember 2025 - Der Beitrag zeigt, wie Servicedesign Leistungen verschiedener Behörden zu verständlichen, ganzheitlichen Services bündelt – ausgerichtet auf die Ziele der Nutzenden.

DigitalService

David O'Brien Dec 18

RE: https://design.scotentblog.co.uk/the-point-of-the-doing-is-the-doing-not-what-gets-done/

The point of the doing is the doing, not what gets done

#serviceDesign

Brian Pagán (he/they)Dec 18

What if empathy wasn’t just something we talk about but actually practice? Here's an overview of the art & science of design empathy.

This is a summary of the masterclass Froukje Sleeswijk Visser and I gave at MOME Open! We got to move past abstract frameworks and into real, human experiences. Also, we practiced #empathy techniques that help us #designers connect more deeply with users, clients, and colleagues.

Click through for our slides and references. 😃

I'm incredibly grateful to have been able to guide this masterclass! Thank you Froukje, Fanni, Máté, Liliána, and everyone who brought their presence, attention, & love into the space. Also, thank you Áth-Horváth Zsóka for the photo, and shout out to Jens ☺️

And if you'd like us to guide a masterclass like this for you and your team of superheroes, drop me a DM! 🤙🏼

Love and light, dear one!

#design #UX #research #ServiceDesign

https://d3e.co/momeworkshop

Design Empathy Masterclass • MOME 2025 • The Greatness Studio

What if empathy wasn’t just something we talk about but actually practice? Here's an overview of the art & science of design empathy.

The Greatness Studio

Martin Jordan Dec 17

“Service design does a lot of things, but it doesn’t do anything alone.” — Alistair Greo #ServiceDesign H/t @claragt.bsky.social@bsky.brid.gy

Martin Jordan Dec 16

“Products generate outputs, services lead to outcomes” — @teropsv.bsky.social@bsky.brid.gy #ServiceDesign #Product #Services H/t @stradella.bsky.social@bsky.brid.gy

David O'Brien Dec 15

"All online activity generates carbon emissions. Every image downloaded, every click, server call and visit to our site. These types of interactions generate Scope 3 emissions. Lowering these emissions helps Scottish Enterprise towards achieving our Net Zero targets. And, for our users, the user experience is improved, along with SEO, because pages load faster and they use less data interacting with our sites."

#serviceDesign #UXdessign #Carbon #CO2

https://design.scotentblog.co.uk/reducing-carbon-emissions-from-our-websites/

Reducing digital carbon emissions | Scottish Enterprise Design blog

Scottish Enterprise design and development team have optimised the development of its websites to reduce digital carbon emissions .

Scottish Enterprise Design blog

David O'Brien Dec 12

“Text alternatives” is the first guideline of the first principle of WCAG 2.1. It’s literally the first thing to think about – and the reason why is pretty simple: not everyone can see images.

#serviceDesign #accessibility #a11y #altText

https://design.scotentblog.co.uk/providing-text-alternatives-for-non-text-content/