Alastair SomervilleJun 12
#AI as brute force solution to #Usability and #ServiceDesign problems. That making a dinner or flight reservation is hard does not mean AI is needed. However, it is funded and thus becomes the solution.

RE: https://bsky.app/profile/did:plc:inz4fkbbp7ms3ixufw6xuvdi/post/3lrgieisamd2y
Martin JordanJun 8
250+ copies of the latest #ServiceGazette found new readers this week. We generously shared them at the Creative Bureaucracy Festival throughout Thursday and the evening #ServiceDesign Drinks Berlin meetup. 📸 I captured this chap from the Berlin city government holding his copy while chatting.
Martin JordanJun 7
It feels good to no longer be alone. This week, Arne Petersen, Head of UX Design at @sprind-en.bsky.social, shared their latest work on Germany‘s version of the EU #DigitalIdentity Wallet at #ServiceDesign Drinks Berlin. #DesignLeadership is growing in the German public service—it’s very needed.
Martin JordanMay 30
As a public servant, I write weekly notes to let people see what I do. In working week 161, I actively participated in research. I welcomed a @giz.de delegation from Jordan interested in good public #serviceDesign. I shared how our UCD discipline is structured in a cross-gov’t exchange format.

Week #161 at the Digital Servi...
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) (@giz.de)

GIZ GmbH Wir arbeiten weltweit für eine lebenswerte Zukunft | We work to shape a future worth living around the world Imprint & Netiquette: http://bit.ly/giz_netiquette

Bluesky Social
David O'BrienMay 27

https://design.scotentblog.co.uk/the-disability-myth/

#a11y #AccessForAll #ServiceDesign

The disability myth | Scottish Enterprise Design blog

Accessibility is not just about people with disabilities. It makes things better for everyone.

Scottish Enterprise Design blog
Show threadMartin JordanMay 23
Working for 3 years in the German justice space, they recommend others not just to do the #serviceDesign work but to invest in these areas: • Build relationships • Build trust • Shape a common vision
David O'BrienMay 22

Your occasional reminder that we host an interactive version of Lou Downe's #GoodServices scale on our blog.

#ServiceDesign

https://design.scotentblog.co.uk/toolbox/good-services-scale/

Good services scale | Scottish Enterprise Design blog

Screenshot of the results output by the interactive Good Services Scale

Scottish Enterprise Design blog
David O'BrienMay 10

Everybody needs, and uses accessibility improvements, whether they realise it or not.

Whether it’s access ramps or lifts to footbridges, they help all of us, every day.

https://design.scotentblog.co.uk/the-disability-myth/

The disability myth | Scottish Enterprise Design blog

Accessibility is not just about people with disabilities. It makes things better for everyone.

Scottish Enterprise Design blog
David O'BrienMay 11

Spent the day mostly #gardening.

#ServiceDesign is mainly pretty conceptual stuff, so I really enjoy having the privilege of owning a small patch of earth I can grow and tend things in.

The physical, laborious, dirt-under-the-fingernails side of it too.

Tired now. But happy tired.

Martin JordanMay 9
“Can we end an age of #austerity #serviceDesign?”, @loudowne.bsky.social asks in the latest #ServiceGazette. Lou describes how this has led to many negative incentives and also gives practical recommendations on how to design with scarcity. 🗞️ 👀 ⤵️ Read the article online: medium.com/the-service-...
Bluesky

Bluesky Social