Last night, I reviewed the Department for Education’s updated Accessibility & Inclusive Design Manual, a well-intentioned, clearly structured resource. A thread. 🧵 #Accessibility #Inclusion #TraumaInformedContent #UX #ServiceDesign #ConsumerDuty #PublicServices #ContentDesign #DigitalInclusion

Accessibility and inclusive de...
Accessibility and inclusive design manual

Standards and guidance for designing and building accessible and inclusive products and services in the Department for Education.

Accessibility manual
“Isn’t trauma-informed content just good content design?” It’s a fair question. After all, content design should already support vulnerable users with clarity, accessibility and inclusion. A thread. 🧵 #ContentDesign #TraumaInformedContent #UX #ContentStrategy #Compliance
The European Accessibility Act is now in force, but it doesn’t go nearly far enough. 🧵 #Accessibility #TraumaInformedContent #DigitalExclusion #InclusiveDesign #EAA #ContentDesign #UX #PlainLanguage

European accessibility act
European accessibility act

The European accessibility act is a directive that aims to improve the functioning of the internal market for accessible products and services, by removing barriers created by divergent rules in Member States.

European Commission
We can’t say “AI is the future” and then punish people for preparing for it. Let’s raise the standard. But let’s apply it fairly. #AIethics #futureofwork #education #jobsearch #digitalliteracy #contentstrategy #traumainformedcontent #AI #technology #recruitment #education
I have 15,639 views on LinkedIn for a basic post about a school principal’s well-intended letter to parents and carers. #traumainformed #contentstrategy #digitalinclusion #education #contentdesign #uxwriting #studentwellbeing #traumainformedcontent #inclusivedesign #education #hr #personnel

Why the letter from a school p...
Why the letter from a school principal is not trauma-informed | Adrie van der Luijt posted on the topic | LinkedIn

This letter from a school principal, shared widely before exam season, means well. It encourages parents to reassure their children that exam results aren't everything. That’s a nice sentiment. But trauma-informed? Not even close. Real trauma-informed content recognises that many children sitting exams are already under immense pressure. Some may be caring for parents. Some may live in unstable housing. Some may be surviving abuse. Telling them to "just relax" or that "they're cut out for much bigger things" can feel dismissive, not supportive. The line “Please don’t take away their self-confidence and dignity” suggests it's “the parent’s fault” if their child feels crushed. That’s not fair or accurate. The system sets children up to believe their worth is defined by grades and this letter does nothing to challenge that structural problem. And what about students who *do* care about maths, English or chemistry but still struggle? Saying "There’s a musician… an athlete… an artist…" implies that you only deserve reassurance if you have a non-academic talent. That’s not trauma-informed. That’s conditional compassion. If we really want to support young people during exams, we should: • normalise distress instead of minimising it • challenge systems that cause harm rather than blaming individuals • provide clarity, safety and validation, especially for those with lived and living experience of trauma And let’s stop confusing "comforting words" with trauma-informed practice. It’s not about platitudes. It’s about power, safety, and dignity, for all. #traumainformed #contentstrategy #digitalinclusion #education #contentdesign #uxwriting #studentwellbeing #traumainformedcontent #inclusivedesign #examsupport | 31 comments on LinkedIn

If you’re in the in-between too: take heart. Purpose waits for no job title. #TraumaInformedContent #AIandEmpathy #GriefAndWork #DigitalWithCare #ContentStrategy #HumanCentredAI #CareerResilience