I don't think any of my box office ticketing people are here in the fediverse, but just in case - I'm going to be speaking at the Ticketing Professionals Conference 2026 #tpc2026 about the benefits of having a customer friendly refund policy as an alternative to making flexibility another way of squeezing the last few pennies out of someone, and I'm posting about it because I have been asked to.

https://ticketingprofessionals.co.uk/sessions/the-merchant-of-flexibility-how-the-australian-shakespeare-company-lets-customers-choose/

#boxoffice #ticketingindustry #Ticketingsystem

Hey Internet!

I’ve got a chance to pitch an open-source ticketing system, and I’d love to recommend something better than the Jira and the clones out there.

Got solid options (bonus points if they’re European)? Hit me!

#opensource #ticketingsystem

cc @hal_pomeranz @saramg @DiogoConstantino @EUCommission @jt_rebelo @jwildeboer

Infostealer Infections Lead to Telefonica Ticketing System Breach
https://www.securityweek.com/infostealer-infections-lead-to-telefonica-internal-ticketing-system-breach/

#Infosec #Security #Cybersecurity #CeptBiro #Infostealer #Telefonica #TicketingSystem #Breach

Great piece @j9t posted yesterday on ticket management - the importance of managing a ticketing system right, best practices, etc.

In my experience, a ticketing system will always work if maintained correctly.

https://meiert.com/en/blog/on-ticket-management

#ticketing #TicketingSystem #TicketingSystems #ManagingWork

What are our customers' favorite features? 🤔

Zammad's feature catalog offers a wide range of functionalities, the use of which varies depending on the industry and use case. However, some features are particularly popular with our customers. Based on the numerous customer stories, we've compiled the top 5: https://zammad.com/en/blog/favorite-features-of-zammad-customers-in-customer-service

#zammad #helpdesk #customerservice #customersupport #ticketingsystem #saas #knowledgebase

Hi, I'm looking for a #FreeSoftware #SelfHosted #TicketingSystem.

The one main feature I need: Users should be able to send me tickets without having to register an account.

I went through this list: https://github.com/awesome-selfhosted/awesome-selfhosted?tab=readme-ov-file#ticketing
But none of the websites mention, whether users can send tickets without an account or provide a user-side demo.

Other features I want:
* either option to leave contact info or custom link to track progress of ticket or add/edit information
* option to register an account if you want to
* no AI integration
* not too hard to self-host

Possible workarounds I would accept:
* a shared guest user account with publicly available login info so anyone can create tickets - but without the ability to edit the profile and add personal information or any other privacy/security flaws
* login via Mastodon or other Fediverse account (since Fediverse users will be the main target audience)

Thanks

#BoostsWelcome #help #FollowerPower #SoftwareRecommendation #ticket #ticketing #HelpDesk #BugTracker #IssueTracker #kanban

Free Webinar Alert! 📣

Join us this Friday for a webinar on Core Workflows in Zammad. Learn how they work, what they can do, and how they can fit your use case!

Register now:
🇩🇪https://app.livestorm.co/zammad/vorstellung-der-core-workflows
🇬🇧 https://app.livestorm.co/zammad/introduction-to-core-workflows

#zammad #helpdesk #customerservice #ticketingsystem #webinar