| Website | https://zammad.com |
| Github | https://github.com/zammad |
| Newsletter | https://zammad.m-pages.com/sign-up-en |
| Community | https://community.zammad.org |
From a legacy helpdesk to an integrated support platform: PicoQuant has strategically realigned its support operations with Zammad.
The result: 30% less handling time per ticket — and a future-ready foundation built on open source, flexibility, and data security.
Read the full story: https://zammad.com/en/customers/picoquant
St Edmund Hall, a college of the University of Oxford, introduced Zammad as a single point of contact across departments—achieving 80% first contact resolution and saving £4,000 annually.
Today, support is not only centralized but continuously improving, with AI helping refine workflows and communication.
Discover the full story: https://zammad.com/en/customers/st-edmund-hall
“AI innovation and data privacy shouldn’t be a trade-off.”
Yet that’s exactly how most solutions are built.
With Zammad 7.0, however, we’ve taken a different approach, one built around control and transparency.
In this interview, Martin Edenhofer explains why that matters: https://zammad.com/en/blog/ai-between-hype-and-pragmatism-an-interview-with-zammad-ceo-martin-edenhofer
Ready to reduce manual work in your support team with AI?
In this live demo, we’ll show how Zammad AI fits into real support operations:
✔️ Reduce handling time
✔️ Support agents with writing assistance
✔️ Keep full transparency and control over every response
📅 08 April
Join the live demo:
🇩🇪 https://app.livestorm.co/zammad/demo-webinar-zammad-ki-live-in-aktion
Zammad ist jetzt auf openCode gelistet 🚀
Für uns ist dies weit mehr als nur ein Verzeichniseintrag. Die Plattform openCode des @zendis ist die zentrale Anlaufstelle für Open Source Software im öffentlichen Sektor.
Zammad trägt stolz die Badges für „Krisensichere Wartung“, „Aktiv genutzt“ und „Open Source lizenziert“.
🤝 Helfen Sie anderen bei der Orientierung
Bestätigen Sie die aktive Nutzung von Zammad und unterstützen Sie die Community: https://opencode.de/de/software/zammad-3166
"Zammad's AI features save us several hours per week."
That's a real customer win and exactly why we built our AI features. No empty promises—just practical tools that streamline support workflows and reduce manual effort.
Curious to see it in action? Join one of our upcoming AI live demos.
🇬🇧 https://zammad.com/en/resources/webinars
🇩🇪 https://zammad.com/de/ressourcen/webinare
A special thank you is on its way to our beta testers! 📦
Over the past few months, users and customers tested new AI features in Zammad, provided feedback and helped us ensure these features are genuinely useful for support teams.
Small packages, big appreciation! 💙
Internet.nl is made possible by using and combining other great open source software. To support ❤️ the projects we build upon, we regularly make donations to them.
In 2025, we have selected:
- @django (web framework)
- @Mastodon (decentralised social network)
- @zammad_hq (helpdesk).
A big thank you 🙏 to the teams behind these projects!
You can find other open source projects that we build upon on https://en.internet.nl/copyright/.
700 Reasons to say THANK YOU! 🚀
Last Friday, almost 700 of you joined the Zammad 7.0 release webinar from all over the world—including from Asia and Australia who tuned in at 1 AM their time.
Missed the live session? Here two ways for you to catch up:
1️⃣ On March 17th, we’re launching our new, regular AI Live Demos. 👉 https://zammad.com/en/resources/webinars
2️⃣ "That Helpdesk Guy" already dropped a fantastic summary of the 7.0 highlights on YouTube. 👉 https://www.youtube.com/watch?v=unwYUx5--7M
The perfect blend of human expertise and AI efficiency 🤝
Zammad 7.0 is LIVE. 🚀
The helpdesk you know, now with the intelligence you’ve been waiting for. We’ve added the "Extra Brain" to handle the heavy lifting across the entire ticket lifecycle:
✅ AI Agents | Logistics on autopilot.
✅ AI Writing Assistant | Perfect tone, instantly.
✅ AI Ticket Summary | Long story short—literally.
Ready to take it for a spin?
👉 https://zammad.com/en/product/zammad-7-0
Internet.nl