Jake in the desertSep 18, 2024

Great piece @j9t posted yesterday on ticket management - the importance of managing a ticketing system right, best practices, etc.

In my experience, a ticketing system will always work if maintained correctly.

https://meiert.com/en/blog/on-ticket-management

#ticketing #TicketingSystem #TicketingSystems #ManagingWork

On Ticket Management · Jens Oliver Meiert

Issue tracking tools like Jira, GitHub Issues, or Bugzilla are essential for managing bugs and tasks (that is, issues). However, not everyone finds ticket management convenient or convincing. A perspective on why tickets matter, and how they can be used well.

Ema@TheClarityEditor (she/her)Mar 3, 2023

We're all busy juggling stuff but what's the problem when we don't take a pause to look at what's keeping us too busy?

"The problem is that you're acting like a firefighter instead of a fire marshal. You're constantly rushing from one fire to the next, never slowing down to install smoke detectors."

Be the fire marshal 😉
#ManagingLife #ManagingWork
https://www.edbatista.com/2022/06/the-problem-with-fighting-fires.html

The Problem with Fighting Fires

The problem isn't that you're too busy. You are too busy, but that's not the problem. If you view being busy as the problem, there is no solution. You will always be too busy, and that will never change. As...

Ed Batista