Jake in the desertGreat piece @j9t posted yesterday on ticket management - the importance of managing a ticketing system right, best practices, etc.
In my experience, a ticketing system will always work if maintained correctly.
On Ticket Management · Jens Oliver Meiert
Issue tracking tools like Jira, GitHub Issues, or Bugzilla are essential for managing bugs and tasks (that is, issues). However, not everyone finds ticket management convenient or convincing. A perspective on why tickets matter, and how they can be used well.