Service design and the Mario complex
At Service Design in Government, I discovered that service designers see themselves as Mario. But that is an unrealistic model for what service design should be.https://duncanstephen.net/service-design-and-the-mario-complex/
Ich erinnere mich an die Debatten und Change Prozesse, die mit #DesignThinking und #UserCentredDesign vor ca. 15 Jahren in der Autoindustrie kamen. Ähnlich scheint sich die Baubranche nun die Frage zu stellen, was ist der eigentlich Sinn und Zweck unserer Arbeit? Ist das nur bauen oder können ...oder besser: müssen wir mit unserer Arbeit mehr zur Gesellschaft und zum Klima beitragen? Und wenn ja, wie bekommen wir das am nachhaltigsten und damit auch wirtschaftlich tragbar hin.
8/8
TIL: "脱裤子放屁" (tuō kùzi fàng pì)
A Chinese idiom that literally translates to "taking off your pants to fart."
It's used to describe doing something unnecessary or redundant—going through extra trouble to accomplish something that could be done much more simply. It implies adding unnecessary steps to a task.
This relates to #UXDesign more than I could have ever imagined!
June Month Notes
Includes away days, volunteering leave, tech festivals, and end of month updates with cats.
🏢 @nhsengland
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#UserResearch
#UserExperienceResearch
#WomenInTech
#WomenInTechNorthEast
#TechNExt2024
@technext_uk
#UCD
#UserCentredDesign
#ResearchLeadership
#Volunteering
"It would work fine if people used it as intended" is not the defense the team thinks it is.
User research might have uncovered the things people would try to do with it.
#UR #UserResearch #UCD #UserCentredDesign #user #users #product #function
Duncan Stephen
Sharon Dale (she/they)
Thijs Lucas
Bernard Tyers
Sarah Rose Stokes 🌻
Jerome
James
James
Matt Edgar
Stu Marshall