Mastodawn

“We make assumptions about what citizens want, but we haven’t actually asked them” – IT manager of a fairly large federal state A #userResearch quote via @[email protected] 👆🏻 Ours is a long journey here …

Martin Jordan May 2

More #GovDesign roles at the German State Pension provider have opened. In addition to a #userResearch er, they are seeking to fill 2 #UX / UI design roles based in Berlin by 28 May. The salary range is €53,162 to €78,776. You find them on my little job board: verwaltungsgestaltung.de#positionen

Inautilo May 1

#Design #Misconceptions
Accessibility myths and pushbacks · How to address common accessibility objections https://ilo.im/16cde6

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#Business #Strategies #Advocacy #Disability #Accessibility #UserResearch #ProductDesign #UxDesign #UiDesign #WebDesign

9 Accessibility Myths and Pushbacks (And How to Answer Them) - UX Researcher & Designer.

Raising accessibility in meetings and getting pushback? You're not failing, you're just having the wrong conversations. This guide covers 9 common objections designers face, with data, reframes, and strategies to make the business case for accessibility.

Stéphanie Walter - Senior UX Designer, Mobile Expert, Conference Speaker, Blog writer and Teacher.

Inautilo Apr 30

#Design #Overviews
Four levels of customer understanding · Why feedback never fully reveals customer needs https://ilo.im/16ckob

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#Business #UserResearch #Users #Customers #Decisions #Emotions #Psychology #ProductDesign #UiDesign #WebDesign

Four Levels Of Customer Understanding — Smart Interface Design Patterns

What people say, feel, think and do are often very different things. How to think about underlying reasons for user behavior, hidden motivations, root causes and the different layers of reality.

Martin Jordan Apr 22

#GovDesign job klaxon again 🔔 German State Pension provider DRV Bund is currently looking for a #userResearch er based in Berlin. The role is open until 4 May. The salary range is €60,000 to €86,000. As always, you find it linked on my little job board: ⬇️ verwaltungsgestaltung.de#positionen

Mike Mathew Apr 16

Nothing beats doing user research while watching a user actually using software. You'll hear things like, “It takes me 33 clicks to do this one thing.”*

* An actual thing I heard someone say recently while watching a person using someone else's software.

#userresearch

Simon Whatley Apr 15

Research isn't just talking to users. It's finding the people you're missing.

The people hardest to recruit are often the people most affected by your service: those who gave up, never started, need the most support, or can't navigate the system unaided.

If your research participants all use your service successfully, you've screened out the evidence you most need.

Who's missing from your research?

#ServiceDesign #UserResearch #InclusiveResearch

Duncan Stephen May 11, 2022

Behaviour modes — Keeping personas meaningful

My team have been using personas for more than a decade. But with our work to reimagine the future of our web services, we recognised that these personas needed to evolve. Behaviour modes offer a more effective way to work with personas.

https://duncanstephen.net/behaviour-modes-keeping-personas-meaningful/

Duncan Stephen Aug 10, 2022

Nudge in human-centred approaches

There are lots of parallels between behavioural science and human-centred approaches. Nudge models give us the opportunity to bring an extra level of formality to our approaches.

https://duncanstephen.net/nudge-in-human-centred-approaches/