Lasting stability doesn't come from faster firefighting.
Olga Kristjansdottir at DevOpsDays Zürich 2026 shares how she built a high-reliability engineering team at an Icelandic fiber provider.
From reactive patching to blameless reviews and fixes designed for the next year, not the next hour.
https://www.devopsdays.ch/event/program/talks/olga-kristjansdottir/
https://gfacility.com/the-role-of-ai-automation-in-modern-it-service-management-platforms/
Gfacility delivers smart IT service management platforms for London businesses in 2026. The AI-powered system streamlines incidents, change requests, and asset management while improving SLA performance and operational visibility. Ideal for modern UK enterprises seeking efficient, secure, and scalable IT solutions.
#ITServiceManagementPlatforms #Gfacility #LondonIT #ITSM #UKTech #ServiceDesk #ITAutomation #IncidentManagement #ChangeManagement #IT2026 #LondonBusiness
Founder solo đang phát triển PathFinder AI – nền tảng trí tuệ cho incident, giúp đội ops/IT nhỏ giảm cảnh báo quá tải. Điểm nổi bật: đánh giá mức độ khẩn cấp, phát hiện mô hình sự cố, giải thích lý do ưu tiên. Đang beta riêng, không bán hàng, cần phản hồi từ người đã trải qua alert fatigue. #AI #IncidentManagement #Ops #CôngNghệ #CảnhBáo #PhảnHồi
https://www.reddit.com/r/SaaS/comments/1qt97hs/building_an_ai_incident_intelligence_tool_for_uk/
CNA disclosed an external system breach affecting 5,875 individuals, involving unauthorized access and exposure of personal identifiers with additional sensitive data.
Notification timing remains pending, while 12 months of credit monitoring and identity theft protection are being offered. The case highlights ongoing challenges around breach confirmation and third-party coordination.
What controls help reduce discovery gaps in financial environments?
Follow @technadu for factual breach reporting.
#InfoSec #FinancialCyber #IncidentManagement #DataBreach #Privacy #TechNadu
The 2024 CrowdStrike outage caused a worldwide Windows Blue Screen crash, impacting airlines, banks, and enterprises.
This deep dive explains how DevOps & SRE teams mitigated impact, recovered systems, and prevented total failure.
🔗 https://shorturl.at/VLqxz
#CrowdStrikeOutage #DevOps #SRE #IncidentManagement #CyberResilience #CloudOps #PostMortem #ReliabilityEngineering #aws
Inha University disclosed a ransomware incident that temporarily disrupted services and was reported to KISA and the Personal Information Protection Commission. Systems were restored within the same day, while claims of internal data exposure by a ransomware group remain under investigation.
The incident reflects ongoing challenges in securing academic environments that combine legacy systems, personal data, and open-access infrastructure.
What controls should higher education prioritize against ransomware?
Engage in discussion and follow @technadu for factual InfoSec coverage.
#InfoSec #RansomwareDefense #HigherEdSecurity #IncidentManagement #DataProtection #TechNadu
🚀 Đã ra mắt Slack bot tự động quản lý sự cố!
🔹 `/incident start` tạo kênh "war room", gọi on‑call.
🔹 Debug trong kênh, bot ghi lại mọi tin nhắn.
🔹 `/incident resolve` AI phân tích và soạn bản postmortem.
🔹 Tích hợp lên lịch on‑call, escalation, Jira & PagerDuty.
🛠️ Stack: TypeScript, Slack Bolt, Prisma, PostgreSQL, OpenAI.
🔄 Đang thử nghiệm 2 tuần, mong nhận phản hồi!
#Slack #Bot #IncidentManagement #CôngCụ #QuảnLýSựCố #DevOps #AI #OpenAI
#Development #Findings
The Pragmatic Engineer 2025 Survey (Part 3) · Which tools do software engineers use today? https://ilo.im/167n2s
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#Observability #IncidentManagement #Experimentation #TechStack #Tooling #Frameworks #DevOps #WebDev #Frontend
Auch 2026 findet wieder ein #GI-SPRING-Graduiertenworkshop der Fachgruppe Security - Intrusion Detection and Response (SIDAR) statt. Diesmal am 21. und 22.04.2026 in #Heidelberg.
Zu den Themen gehören #VulnerabilityAssessment, #ThreatIntelligence, #IntrusionDetection, #Malware, #IncidentManagement, #WirelessSecurity, #DigitalForensics usw.
Einreichungen werden bis zum 15.03.2026 angenommen.
Today's AWS outage was a stark reminder: what happens when the tools you rely on to manage incidents... are part of the incident?
When Slack, Zoom, PagerDuty, and even Statuspage are impacted, how do you get your response team re-connected to solve the underlying problem? Once they're talking to each other, they can improvise a response, but that first step of re-establishing contact is critical.
This isn't just a hypothetical. It's a real-world scenario that can paralyze even the most prepared organizations. Relying on a plan that's tucked away in a long-forgotten document is a recipe for disaster.
Here's what I recommend to the leaders I advise:
🔹 Have a "Rally Point" Plan: Don't just have a backup concept; have a pre-defined, communicated, and accessible fallback plan. Every second counts in an incident, and you can't waste time figuring out where to communicate. If you normally use Slack and Zoom, then think Google Meet or Microsoft Teams for your backup, and vice versa. Maybe even an old-fashioned conference call bridge. The key is that everyone knows where to go, when the normal places aren't working.
🔹 Make it Accessible: Your plan is useless if it's on a server that nobody can get to at the moment. Laminated wallet cards, a shared password vault with offline access, or a regularly updated file on every employee's laptop are all viable options.
🔹 Practice, Practice, Practice: Fire drills aren't just for fires. Run drills for your fallback communication plan. This ensures everyone remembers it exists and that the mechanisms still work.
🔹 Don't Forget Security: Assume that your fallback channel is compromised, and that outsiders are listening in. Use it just as a rendezvous point to direct responders to more secure, authenticated channels, where you can validate every participant. Don't discuss sensitive information in the open.
Incidents are costly, not just in revenue, but in reputation and team morale. Proactive preparation isn't a luxury; it's a necessity.
What's your team's communication fallback plan? Share your thoughts in the comments below. 👇
#IncidentManagement #BusinessContinuity #SiteReliability #DevOps #AWSOutage
DevOpsDays Zurich
Gfacility
Reddit Tech VN Bot
TechNadu
Ismail Kovvuru
Inautilo
Marko Jahnke
Brent Chapman