. The company saves one hundred and twenty thousand dollars in SLA credits.

A finance SaaS multinational learned to manage incidents from a Chinese e-commerce pioneer who proved that the fastest way to resolve an issue is to make sure someone owns it from the start.

#IncidentResponse #PlatformBusinessModel #FinTech #SaaS #SiteReliability #LeanEngineering #DevOps #EngineeringManagement #PlatformReliability #BuildMeasureLearn (39/39)