@bithive

The biggest cost, in Germany or otherwise, is the people who do the talking to the callees. It dwarfs the costs of RTNR and suchlike.

That has long since (i.e. decades ago) been optimized, both by mechanizing the Hell out of the call filtering process and enabling remote operations where labour costs are cheap; and mass telephone calling is really not a counterexample to the claim that expense makes such things difficult.

Indeed, what has happened, rather, is that a demand for outbound call centres has given the world cheap off-the-shelf set-ups for this stuff, complete with everything from answer 'phone detection to agent activity/performance tracking.

@cstross @graydon @ysbreker
#ComputerTelephony #CallCentres

@cbcnews

Good grief. Their #AI #chatbot was found to be only *slightly* more accurate than their human agents.

But NEITHER performed well enough that I would want to believe ANYTHING they tell me going forwards. 😱 Citizens shouldn't have to be expected to seek correct answers only from private #CPA professionals, if for no reason that this is well out of reach for many.

Perhaps some deeper training and knowledge benchmarks should be the norm?

Because frankly, I don't care if #CRA answers my call in under 10 seconds if I have better odds on a correct answer from a #Magic8Ball! 🙄😡

#Canada
#taxes
#CanadaRevenueAgency
#CallCentres
#staffing
#information
#accuracy

Organising Tech Workers From Below
https://notesfrombelow.org/article/sorry-to-bother-you-tech-worker-organising

#BootsRiley #SorryToBotherYou #labormovement #organize #teckworkers #callcentres #salting #solidarity #unions