Accelerate #publicService delivery with service patterns: At the #UserNeeds First conference in Amsterdam, Betty Mwema, @laurenceberry.bsky.social and Stefan Draškić ran a workshop on GovStack #servicePatterns. Their input part was recorded. #GovStack is a @giz.de and @itu.int initiative.

Accelerate public service deli...
Bluesky

Bluesky Social
As a content specialist, I've worked on major trauma-informed services for Cancer Research UK, the Met Police and the Cabinet Office. But trauma-informed content design is about a lot more than life-changing events. 🧵 #MicroTrauma #ContentDesign #DigitalAccess #UserNeeds #StressAndCognition #UX
Bluesky

Bluesky Social
My new article examines why organisations continue to make the same fundamental mistake: prioritising shiny new tech over understanding what problems they're actually trying to solve. #UserNeeds #AIImplementation
Bluesky

Bluesky Social

Essex County Council's Adam Spencer on how the #Essex Digital Service Team validate #UserNeeds as part of their #Research process.

https://essexdigitalservice.blog.essex.gov.uk/2024/04/29/validating-user-needs-as-part-of-our-research-process/

Validating user needs as part of our research process. - Essex Digital Service

Essex County Council's Essex Digital Service

The thought process put into all stages of the journey is so well demonstrated. This is no doubt down to the British Airport Authority having the amazing #JanePriestman (https://en.wikipedia.org/wiki/Jane_Priestman) as General Manager in #Architecture and #Design. Someone who could apply all their knowledge of Design across a spectrum of airport #UserNeeds.
Jane Priestman - Wikipedia

#DefaultsMatter, because while *some* people are confident enough to fiddle with them, many people are not. And it should not be necessary for them.

Everyone deserves software already configured for #UserNeeds, not some #Feudal master.

@thestrangelet

Lack of prioritizing the user's needs, not lack of adapting to the latest technologies, is your true enemy.

#SoftwareArchitecture #SoftwareEngineering #UserNeeds #LatestTechnology

@dansup

One good way to support the Fediverse's volunteer devs: ask them to work with volunteer design and user-research practitioners who help them to develop and test usable designs – before any substantial code is written.

Testing mockups and prototypes with the community would reduce unhappiness all around.

#UX #UXD #design #UCD #SoftwareDesign #UR #UserResearch #usability #mockup #prototype #testing #UserNeeds #users #IxD #InteractionDesign #coding #dev #development #SoftwareDevelopment