Mastodawn

The Bottom Line
Starting with the customer turns support from fixing problems into building trust. Try one step this month. See how sellers and buyers respond.

#CustomerSupport #AgileTeams #CustomerExperience #AmazonMethods #StartWithTheCustomer #SupportEngineering #AgileDevelopment #TrustBuilding #ProblemSolving #CustomerSuccess (6/6)

Arty-chan (Cynthia)Oct 20, 2022

In case you missed the presentation at #SupportDriven #SDExpo: #EveryoneCanContribute: Making #Support Effective Through Contributions
#supportengineering #customersupport #management http://cynthiang.ca/2022/10/20/presentation-everyone-can-contribute-making-support-effective-through-contributions/

Presentation: Everyone Can Contribute: Making Support Effective Through Contributions

Learning (Lib)Tech

Arty-chan (Cynthia)Jun 9, 2022

Summary and Thoughts on Being/Becoming a Staff #Support #Engineer at #GitLab
featuring @lkozloff @drewblessing & Will Chandler
#promotion #SupportEngineering #TechSupport http://cynthiang.ca/2022/06/09/summary-and-thoughts-on-being-becoming-a-staff-support-engineer/

Summary and Thoughts on Being/Becoming a Staff Support Engineer

Learning (Lib)Tech