Mastodawn

Arty-chan (Cynthia)Oct 10, 2023

#SupportDriven #SDExpo 2023: Day 2 Notes

http://cynthiang.ca/2023/10/10/support-driven-expo-2023-day-2-notes/

Support Driven Expo 2023: Day 2 Notes

Notes from Support Driven Expo day 2 talks and workshops that I attended.

Learning (Lib)Tech

Arty-chan (Cynthia)Oct 10, 2023

Thanks to #PagerDuty for the stickers and the customer exclusive gold pin! #SDExpo

Arty-chan (Cynthia)Oct 9, 2023

#SupportDriven #SDExpo 2023: Day 1 Notes

http://cynthiang.ca/2023/10/09/support-driven-expo-2023-day-1-notes/

Support Driven Expo 2023: Day 1 Notes

Notes from Support Driven Expo day 1 talks and workshops that I attended.

Learning (Lib)Tech

Arty-chan (Cynthia)Oct 9, 2023

#SDExpo #Presentation: A Public #Handbook: Building trust with the team, customers, and beyond

#CustomerSupport #GitLab

http://cynthiang.ca/2023/10/09/presentation-a-public-handbook-building-trust/

Presentation: A Public Handbook: Building trust with the team, customers, and beyond

How do you build trust before you ever interact with others? A public handbook! Having a handbook publicly available provides lots of benefits including consistency for the team, being literally on…

Learning (Lib)Tech

Arty-chan (Cynthia)Oct 21, 2022

#SupportDriven #SDExpo 2022: Day 2 Notes http://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-2-notes/

Support Driven Expo 2022: Day 2 Notes

Learning (Lib)Tech

Arty-chan (Cynthia)Oct 21, 2022

#SDExpo @phil_verghis telling us about how support needs to spend as much time making use of the knowledge to prevent a repeat case as the time taken to solve the case.

This, so much this.

#documentation #customersupport #knowledgemanagement

Arty-chan (Cynthia)Oct 21, 2022

#SupportDriven #SDExpo 2022: Day 1 Notes http://cynthiang.ca/2022/10/21/support-driven-expo-2022-day-1-notes/