Mastodawn

Here’s a story about more than hardware—it’s about how fixing what’s broken can create stronger customer relationships than replacing what works, and why the future belongs to businesses that design for longevity, trust, and connection.

Amazon Ads built a $56bn empire - but forgot the shopper

A shopper expert argues Amazon Ads has drifted from customer obsession, raising questions about claimless sponsored ads, opaque badges, and ghost brand pages.

PPC Land

Hacker News 1d ago

Zendesk forced a customer from 2016 to pay 4X more, they rebuilt it in 48 hours

https://tradecore.com/resources/blog/we-replaced-zendesk-in-48-hours

#HackerNews #Zendesk #Rebuild #CustomerExperience #BusinessTransformation #TechNews #48Hours

TradeCore - CRM for FX/CFD Brokers

Purpose-built CRM and back-office platform for forex and CFD brokers.

TradeCore

Fine Rituals 1d ago

Fine Rituals Continues Its Journey of Growth

Fine Rituals has announced a significant expansion initiative aimed at strengthening its position and reaching new opportunities. This move highlights the company’s commitment to quality, customer engagement, and innovative growth strategies within the premium market.

Click here: https://finance.yahoo.com/news/fine-rituals-announces-major-category-202900121.html

#FineRituals #GrowthStory #CompanyNews #BusinessExpansion #CustomerExperience

Fine Rituals Announces Major Category Expansion into Functional Foods; Reports 150% Sales Surge Amidst Growing Demand for "Resilient Wellness"

Tel Aviv, Israel--(Newsfile Corp. - March 30, 2026) - Fine Rituals, Israel's premier brand architect and high-growth strategic importer of international...

Yahoo Finance

AI tools for businesses 2d ago

🤖 In 2026, smart platforms use AI to analyze open-ended text, detect real sentiment trends, and dynamically adjust survey questions in real-time based on user responses. 📊

The feedback toolkit:
🔹Typeform: AI-powered dynamic quiz & form building
🔹Survicate: Smart analysis of open text comments
🔹Thematic: Deep AI thematic & sentiment tracking
🔹Loopio: Streamlining feedback into response data

Full guide 👇https://medium.com/@AITools4Businesses/the-best-ai-tools-for-customer-feedback-and-surveys-in-2026-cf63c090bfde

#AI #DigitalMarketing #SocialMedia #CustomerExperience #SaaS

The Best AI Tools for Customer Feedback and Surveys in 2026

Understanding what customers actually think — not just what they click — requires structured, well-designed feedback collection. AI tools…

Medium

N-gated Hacker News 3d ago

Stripe's #fraud #detection prowess is like a leaky sieve, kindly welcoming "friendly fraudsters" with open arms. Apparently, their sophisticated system can't tell a genuine customer from a repeat offender, making it hilariously easy for anyone to double-dip on your products. 🤦‍♂️💸
https://www.gingerlime.com/2026/stripe-seem-friendly-to-friendly-fraud/ #Stripe #FriendlyFraud #Ecommerce #FraudPrevention #CustomerExperience #PaymentSecurity #HackerNews #ngated

Stripe seem friendly to "friendly fraud" - Gingerlime

Friendly fraud is the laundered name for something that the payment system is not really able to prevent. Even though I’m pretty sure they can do way better. Particularly big and sophisticated payment providers like Stripe, with a mountain of signals. I had a customer buy my product twice. It’s called Ciglue. It’s cigar glue.…

Gingerlime

PPC Land 3d ago

ICYMI: Amazon Ads built a $56bn empire - but forgot the shopper: A shopper expert argues Amazon Ads has drifted from customer obsession, raising questions about claimless sponsored ads, opaque badges, and ghost brand pages. https://ppc.land/amazon-ads-built-a-56bn-empire-but-forgot-the-shopper/ #AmazonAds #DigitalMarketing #Ecommerce #CustomerExperience #Advertising

Amazon Ads built a $56bn empire - but forgot the shopper

A shopper expert argues Amazon Ads has drifted from customer obsession, raising questions about claimless sponsored ads, opaque badges, and ghost brand pages.

PPC Land

PPC Land 4d ago

Amazon Ads built a $56bn empire - but forgot the shopper: A shopper expert argues Amazon Ads has drifted from customer obsession, raising questions about claimless sponsored ads, opaque badges, and ghost brand pages. https://ppc.land/amazon-ads-built-a-56bn-empire-but-forgot-the-shopper/ #AmazonAds #DigitalMarketing #Ecommerce #CustomerExperience #Advertising

Amazon Ads built a $56bn empire - but forgot the shopper

A shopper expert argues Amazon Ads has drifted from customer obsession, raising questions about claimless sponsored ads, opaque badges, and ghost brand pages.

PPC Land

Mauricio Cassemiro 4d ago

Te convido a se inscreva para participar do Webinar “O Fim do Atendimento Fragmentado: Como Unificar Canais e Ganhar Eficiência” que a GoTo fará em 10/06 (quarta-feira) às 10h00: https://register.gotowebinar.com/register/548574294434560862

#GoTo #GoToConnect #GoToCX #CustomerExperience #AtendimentoAoCliente #ExperienciaDoCliente #Omnichannel #ComunicacaoUnificada #MicrosoftTeams #Produtividade #TransformacaoDigital #AtendimentoOmnichannel #AtendimentoCorporativo #ColaboracaoEmpresarial #CX #UCaaS #TelefoniaEmNuvem

Chez Tata Dedel 4d ago

Vous perdez des clients ? Le vrai sujet n’est pas toujours combien… mais lesquels.
Perdre 5 petits clients occasionnels n’a rien à voir avec perdre 2 clients premium fidèles depuis 3 ans.
C’est tout l’enjeu du churn qualitatif.
A lire ICI ou lien en bio :
https://delphineneimon.com/churn-qualitatif/
#business #solopreneur #marketingdigital #retention #customerexperience #entrepreneuriat #churn

Churn qualitatif : pourquoi perdre certains clients coûte plus cher que d’autres

Découvrez ce qu’est le churn qualitatif, pourquoi il dépasse le simple taux de churn et comment il révèle les vrais signaux faibles de votre business.

Delphine NEIMON Conseil