Dear Businesses...Please don't do this, even if a customer hasn't ordered from you in a while. It's creepy. #customerservice

Instead of a contact form, an AI agent—but at least the possibility of a human agent. #111Words #ContactForm #CustomerService #AIAgent #HumanAgent https://111-words.ghost.io/instead-of-a-contact-form-an-ai-agent-but-at-least-the-possibility-of-a-human-agent/

Customers complain about long wait times, multiple calls to resolve issues with Rogers, Telus and Bell
More than a dozen customers told Marketplace they are frustrated with poor customer service they received from Canada’s big three telecoms. Employees at Rogers and Telus said frontline customer service representatives have less incentive to help customers issue credits or lower bills, and said ...
https://www.cbc.ca/news/marketplace/rogers-telus-bell-telecom-customer-service-9.7131890?cmp=rss

Ukraine: Living in the Future While Fighting for It 🇺🇦

While the world sees our headlines, many don't realize that Ukraine is one of the most digitally advanced and service-oriented nations in Europe. Our infrastructure doesn't just survive; it evolves.

🚀 FinTech & Banking:

Cash at Checkout: Forget hunting for ATMs. In Ukraine, you can withdraw cash directly at supermarket checkouts, gas stations, and pharmacies.

Weekend Banking: Our banks and post offices operate 7 days a week. Getting a parcel or a bank card on a Sunday? That’s our standard.

📱 Digital-First State:

We were the first in the world to have fully legal digital passports.

From paying taxes to opening a bank account, almost everything is done in a few taps on a smartphone.

🚕 24/7 Lifestyle & Logistics:

Round-the-clock taxi and courier delivery services are the norm, providing a level of convenience that most European capitals are yet to achieve.

Our logistics networks are so efficient they deliver across the country in less than 24 hours, even during the most difficult times.

Ukraine is proving that even in a crisis, innovation doesn't stop. We are building a digital powerhouse.

#Ukraine #DigitalState #TechInnovation #FinTech #DigitalUkraine #LifeInUkraine #FutureIsNow #Resilience #EUTech #EuropeanLife #DigitalNomad #CustomerService #ModernLiving #ExpatsInEurope #DigitalTransformation #Innovation #TechNews #UkraineTech

N.S. man says Yukon trip ruined after Porter pulled his luggage, leaving him without winter gear
Twenty bags were removed from a flight to the Yukon due to weight restrictions. That left a passenger travelling on a tight budget stuck in the Yukon in just a sweater and running shoes.
https://www.cbc.ca/news/canada/nova-scotia/airline-leaves-passenger-s-luggage-behind-9.7136146?cmp=rss