Mastodawn

#GriftersGonnaGrift. #DrStrangelove - #FakeAI - #Grok - #Estonia - #Customerservice - #WTF. #DigitalGrifters.
@mikarv @fantafanta

Joe Taylor Jr.1d ago

In a world where Gen Z would rather lose a finger than make a phone call, how do businesses keep real human connections alive?

Marginally Better S01E09: The Death of the Phone Call (And Why That's a Problem)

In this episode of Marginally Better, Joe Taylor, Jr. explores the rising “telephobia” reshaping customer service, why voice calls still convert better than any other channel, and how leading companies are bridging the gap between digital fatigue and high-touch connection.

Joe Taylor Jr.

sayzard 2d ago

Supportson-AI support widget with video calls, built by an AI co-founder($29/mo)

Supportson은 AI 채팅, 영상 통화, 유료 세션 기능을 통합한 고객 지원 위젯으로, 5분 내에 설치 가능하며 기술 지식 없이도 사용할 수 있습니다. AI가 기본 문의를 처리하고 복잡한 문제는 인간 상담원에게 원활히 이관하며, Stripe 결제 연동으로 유료 상담도 지원해 고객 지원을 수익화할 수 있습니다. iOS 앱을 통해 실시간 방문자 추적과 영상 통화 대응이 가능하며, 다국어 자동 인식 기능도 제공합니다. 중소기업부터 엔터프라이즈까지 다양한 요금제가 있어 확장성도 뛰어납니다.

https://supportson.com

#aisupport #videocalls #paidsessions #customerservice #saas

Supportson – AI Chat, Video Calls & Paid Sessions in One Widget

The only support widget with AI chat, video calls, and paid sessions built in. Enterprise support at 1/4 the price. Talk to your customers, not just ticket them.

Supportson

Kontak Recruitment 3d ago

Junior Sales Assistant (JB6052)
Riversands, Gauteng
R7000.00 to R8000.00 a month CTC

#InternalSales #SalesSupport #ErgonomicFurniture #OfficeFurniture #Quotations #CustomerService #OrderProcessing #WorkspaceSolutions

Apply: https://bit.ly/JnrSalesAssJB6052

: Sol-David: Johnston.3d ago

⭐ Negative reviews can feel painful.

But they also reveal:
✔ Weak points
✔ Customer frustrations
✔ Improvement opportunities

❓What if criticism is actually free business advice?

Smart businesses turn complaints into growth.

#business #marketing #entrepreneur #customerservice #growth

Cornelius Flynn 3d ago

Poundland in Accrington, Lancashire (the English one) today refused to allow access to an operator till for a customer in a wheelchair, so she told the staff member she was welcome to put it all back on the shelf.
Totally agree.
They already had a girl working a proper till, but she was only willing to do a refund for a lady who’d bought the wrong batteries.
Don’t care how ‘cheap’ the goods are (and they’re not a ‘Pound’ in that store any more). If you force folk to use self-service tills, you don’t deserve any business. Not just from disabled customers either.
Can guarantee the millionaire owners/board are not on minimum wage, or using self-service tills.
#disability #Millionaires #selfservice #poundland #customerservice

Hacker News 4d ago

Pope Leo called his bank's customer service line. They hung up on him

https://www.usatoday.com/story/news/nation/2026/05/06/pope-leo-bank-customer-service-chicago/89960592007/

#HackerNews #Tech #CustomerService

Pope Leo called his bank's customer service line. They hung up on him

Frustrating customer service experiences happen to us all – even Pope Leo.

USA TODAY

N-gated Hacker News 5d ago

🦄✨ Breaking news: #Telus, the Canadian #telecom juggernaut, has discovered a groundbreaking use for AI—altering accents of call agents—because clearly, nothing else in tech needed improvement! 🤖🎉 Now, if only #AI could help them understand customer service... 🙄📞
https://letsdatascience.com/news/telus-uses-ai-to-alter-call-agent-accents-a3868f63 #Accent #Change #News #CustomerService #HackerNews #ngated

Telus Uses AI to Alter Call-Agent Accents

According to reporting by iPhone in Canada and The Globe and Mail, **Telus** is using AI through its **Telus Digital** unit to modify call-centre agents' accents in real time. iPhone in Canada reports the speech-to-speech tool is built by a company called **Tomato.ai** and is applied to offshore agents' voices to reduce what Telus reportedly calls "accent-related friction." Labour groups have criticised the practice as deceptive and have urged mandatory disclosure, The Globe and Mail reports. According to The Globe and Mail, **Rogers** and **Bell** told the paper they have no plans to adopt similar voice-altering technology. The coverage says the rollout has provoked swift public backlash in Canada.

Let's Data Science

NYT > Home Page 5d ago

What Happened When Pope Leo XIV Had to Call Customer Service

https://www.nytimes.com/2026/05/05/us/pope-leo-xiv-bank-customer-service.html

#News #Religion #CustomerService

What Happened When Pope Leo XIV Had to Call Customer Service

Spoiler alert: There was no miracle.

The New York Times

Show thread

Linux Is Best 6d ago

1 hour and 50 minutes on hold because EverSource does not hire enough people. You are told by their automated system that if you press 1 on your phone’s keypad, they will call you back, but that is a lie because I did that Friday morning and never received a call back.

#EverSource #CustomerService #Support