Frustrating experience with an older client.
Due to a slow and failing hard drive, I did a lot of work on her computer today, upgrading to an SSD. Much faster now. Fixed login issues by switching to a local login instead of a Microsoft login... you may know where this is going.
Got the computer back to her. Checking it over with her.
"Where's my calendar that I keep my entire life in?"
Months back I had helped her migrate her calendar to Thunderbird so it wouldn't be in a Microsoft product and would be easy to back up. Unbeknownst to me, she didn't keep using Thunderbird but went back to Outlook because
#ChangeIsHard ... Change Is Hard.
Turns out that there were multiple Microsoft Accounts associated with her Outlook 365. When I switched to a local login to fix a login issue, it disconnect all of them. The account where we think the calendar data is stored, she doesn't know the password. Account recovery is not working.
Right now I don't want to work on computers with Microsoft products on. At all. Of course, not realistic, as the majority of my local customers use Windows.
#frustration #windows #outlook #microsoft #cloud