This week I did an interesting data recovery task for a family. (This was a legal data access. The identities were verified). They were trying to put together a notification list for an upcoming funeral. They could tell the contacts in the person’s laptop were incomplete because names they knew should be there were missing. And the person’s Android phone, with Google Contacts, won’t directly sync to the email app on the laptop. They could go through the phone contacts one at a time, but, was there an easier way?

Yes, there is.

In this case, it was an Android phone. Refer to the picture.

You can export the Google Contacts to a single .vcf file (vcf is an abbreviation of an abbreviation. It stands for vCard File, and vCard is short for Virtual (Business) Card).

People sometimes think that a .vcf file is a single contact, but a .vcf file can contain multiple contact records. It can be quite large and contain hundreds, even thousands, of contacts.

You can view some of the information with any text editor like Notepad. To easily view all of the information, import the .vcf file into a new or existing address book in an email program.

SUMMARY
For this client, the solution was to export the contacts as a .vcf file from the phone, import the .vcf file into the contacts in the computer, and merge duplicates. Now they have a relatively complete list of contacts in one place, and they can manage announcements and invitations using a full-size keyboard.

The client is in another state. A family member did the steps while I coached them over the phone.

#CallMeIfYouNeedMe #FIFONetworks

#TechSupport #RemoteSupport #HelpDesk

Cybersecurity - Networks - Wireless – Telecom – VoIP

Last Thursday I was doing a remote tech support call for an elderly gentleman and his wife in Macon, Georgia (I’m in Seattle). He said, “The printer is in another room, and I want to check the status to see if my document is done printing. It takes a lot of steps. Is there an easy way to see when the printer is done?”

SOLUTION
I put a shortcut to the printer queue on his Windows desktop, which was actually on a laptop. They both liked it, so I put another shortcut on the desktop of her laptop.

HOW TO DO IT
If you’d like a shortcut to open your printer queue, here are the steps. If you have more than one printer, you can make one for each of them.

Step 1: In Printer Properties, copy the name of your printer.

Step 2: On the desktop, Right-Click - New - Shortcut.

Step 3: Where it says, "Type the location of the item," write:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "YourPrinterName"
Between the quote marks, replace YourPrinterName with the name of your printer, found in Step 1.

Example:
C:\Windows\System32\rundll32.exe printui.dll,PrintUIEntry /o /n "WF-2930 Series(Network)"

Step 4: Give the shortcut a name and save it.

Step 5: While something is printing, double-click the icon to see the current document queue and status.

#CallMeIfYouNeedMe #FIFONetworks

#TechSupport #RemoteSupport #HelpDesk

Cybersecurity - Networks - Wireless – Telecom – VoIP

CISA warns: remote support tools increasingly used as ransomware gateways. Your help desk software is someone's lateral movement tool. Admin tools aren't neutral—they're dual-use. 🖥️⚠️

#cisa #ransomware #remotesupport

🖥️ “Big Brother is Watching!” by Bartek Bielawski taught how to troubleshoot client machines remotely using #PowerShell without disrupting users: 🧰 #Sysinternals (Handle, Procmon, RAMMap) 📡 #pktmon > netsh 🧪 Smart prep = zero friction 🎟️ psconf.eu #RemoteSupport #PSConfEU

- YouTube
Home - PSConfEU

Discover PowerShell scripting & automation at psconf.eu. Join experts, learn, & boost productivity. Elevate your skills today!

PSConfEU

full uninstall of Anydesk from macOS

I found myself needing to completely remove the AnyDesk remote assistance software. The normal procedures aren't enough, and you have to go into the file system details to remove all folders and settings. So I'm writing this post as a reminder to myself. I'll open the command line in Terminal and issue the following commands: sudo rm -rf /Applications/AnyDesk.apprm -rf ~/.anydesksudo rm -rf /etc/anydeskrm -rf ~/Library/Application\ Support/AnyDeskrm -rf ~/Library/Logs/AnyDeskrm -f […]

https://nicolalosito.it/2026/01/13/full-uninstall-of-anydesk-from-macos/

full uninstall of Anydesk from macOS

I found myself needing to completely remove the AnyDesk remote assistance software. The normal procedures aren’t enough, and you have to go into the file system details to remove all folders …

Nicola Losito
Celebrating the 23th anniversary of the UltraVNC (26th anniversary since the laying of the foundation stone)

Dear all, The project was born on December 5, 2002 (23 years), and it is still in development. Exactly 23 years ago, Sam wrote a message on "vnc-list"

UltraVNC
The Real Reason Brands Are Switching to Cloud Call Centers

Traditional call centers can’t keep up with today’s customer expectations. Cloud call centers are now powering faster, smarter, and truly flexible support.

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#ZohoAssist #RemoteSupport #RemoteAccess #TechSupport #ITSupportTools #RemoteWork #ZohoPartner #DigitalSolutions #AutomationTools #Risedigitech #trending #viral #newpost #instagram #zoho #instagood #AI

This week I fixed a laptop for a client. It was the second time this client has had me do work for her. The first invoice was in 2016.

2016. It’s been nine years. Her husband isn’t in IT, but he’s a tech-savvy person, so he provides most of her tech support. But when he couldn’t resolve the issue, she still remembered me and came back to me for service in 2025.

That’s customer loyalty. Treat them right. They remember. They’ll come back.

#CallMeIfYouNeedMe #FIFONetworks

#HelpDesk #TechSupport #RemoteSupport #OnSite

“Bob, do I need a new iPad?”
The client complained that the iPad was slow. Pretty vague, but that’s okay. The client isn’t expected to know that there can be a lot of reasons for slowness.

FIRST: What does “slow” mean?
1) “Slow” can mean the device itself is slow, for any one of several reasons. Usually it’s background tasks that are running and using up CPU clock cycles. But it can also be insufficient RAM, or even more rare conditions like internal or external RF interference affecting the CPU, or a failing component.
2) “Slow” can mean the Internet connection is slow. This can be caused by inadequate Wi-Fi signal, external RF interference affecting the 1st RF amplifier, or a problem with the ISP that could be just down the street or miles away.
3) “Slow” can mean the web server the iPad is connected to is having performance issues.

SECOND: Narrow it down.
1) To see if the device itself is slow, try opening and using an app that doesn’t require an Internet connection at all. A good choice is to open Photos. Run a slideshow. Try local editing (not online, but something on the device like cropping or resizing). Play a local MP3, or start a local video. Not streaming. Be sure it’s on the device. If operation is normal, the device is fine.
2) To see if the Internet connection is slow, run a speed test. If the speed is good, it’s definitely not the ISP. But, be careful! If the speed is bad, it doesn’t prove the ISP is the problem. It could be a weak signal, interference, a bad antenna in the device... lots of reasons for slow Internet that are separate from the ISP. In the example picture, we can see that the ISP is not the problem. This Internet connection is rated at 500 down, 35 up, so the speeds are within normal range.
If the ISP is good, but the Internet connection is slow, rule out a weak signal by moving closer to the wireless access point. Rule out interference by testing from a different location: maybe a neighbor’s house, or a coffee shop. Also, if the speed test is bad, check the speed with some other devices. If the speed is only slow on the complainant’s device, it may be an internal problem.
3) To see if the web server is slow, first, ask the device owner: “Were you experiencing slowness while connected to a particular site?” Maybe they’re having a problem with a slow game, or with online shopping. Start by opening a connection to the web server and try it out. If it is indeed slow, try OTHER web servers. Maybe stream a video, or try a game by a different company, hosted on a different server. If the slowness is caused by a particular server, you’ll have clear evidence now.

THIRD: Should I buy a new iPad?
If the device is slow (test #1), you may want to get a new device.
If the ISP is good and the signal is good on other devices, you may want to get a new device.
If the web server is slow, there’s no reason to get a new device.

#CallMeIfYouNeedMe #FIFONetworks

#HelpDesk #TechSupport #RemoteSupport