It’s amazing how businesses want to run on data, but when presented with the successfulness of a 4-day work week, that’s not the data they want

Here's the link to the full PDF of the study results. If you can't be bothered to read it (it's long and a little dense), follow me as I'll be talking about highlights and lessons learned for DAYS! WEEKS!

https://static1.squarespace.com/static/60b956cbe7bf6f2efd86b04e/t/63f3df56276b3e6d7870207e/1676926845047/UK-4-Day-Week-Pilot-Results-Report-2023.pdf

@jilleduffy two full days of my work week are meetings to talk about what I'm going to be working on. 😠 I could do a 4 day work week and get everything done if we only eliminated redundant meetings.
@jilleduffy I need to figure out how to make this work for my employer. We’re a software consultancy and overall charge clients by the hour. Not being able to bill means if employees are on 4 days the company loses out on a day of billable time :/
@mez @jilleduffy only if you have everyone work the same four days, which is not a requirement
@calcifer @jilleduffy Staggered shifts can help, but it’s still everyone working on billable projects 1 day less. It also means less collaboration with colleagues, which can be less productive if one is stuck.
@mez @jilleduffy you assume this or you know this from experience?
@calcifer @jilleduffy Which part? I know there are areas where I’m weaker and ask my coworkers for help, or just rubber duck developing. The reverse is the same. But also there are days you just need to jam w/o interruption, so maybe it all comes out in the wash? Mainly not sure how we’d handle billable hours. Worth a discussion to see if we could experiment some though. I know my boss isn’t against the idea of 4 days conceptually.
@mez @calcifer Businesses that bill by the hour know that it is not in their best interest to drag their feet and bill more hours needlessly. What's best is *efficient* work done for a reasonable cost, and for the estimate to be accurate for the client. Really good organizations who bill by the hour do the best business when they have a reputation for high quality work at a fair price (incl number of hours). They get the repeat business and word-of-mouth advertising

@jilleduffy this is a great report - though I just read all of it and couldn't really find the answers to the questions I had.

for organisations that have to provide a 24*7*365 service, i.e. companies with on-call rotations and who provide constant support or responsiveness - were the 4-day weeks successful for those? what was the impact to salary (because reduction in hours implies having to have more staff to cover the on-calls or that there is simply more unpaid time or unacknowledged time)?

the argument used by most tech orgs is a dual one about opportunity costs (what could we have done but didn't?) and about costs (if we reduce hours the base load of a role still exist and now we have to hire more people so the salary needs to go down to cover the new people). I agree with the report that the first argument isn't terribly strong, but the second argument doesn't have clear data broken out that tells any compelling story there (explicit data rather than implicit data).

for the non-24*7*365 roles, a 4-day week looks great - but I also struggle to see how it would work for something like nurses on an A&E hospital ward.

@dee There was a note that there was no decrease in pay as a result of working fewer hours. Pay/salaries stayed the same.

There were retail businesses included, and for them I *believe* the 4-day work week would have been staggered for employees, just as it would be for a business that operates 24/7. So, it's not like "no one works Fri, Sat, Sun" but each employee only works 4 days per week.

@jilleduffy Some engineering companies operate on a 10/80 work week. Most of Houston seemed to be setup like that.

Essentially you have Schedule-A and Schedule-B with you staggering Fridays off. If memory serves it was actually brought in originally to try and save money on realestate space and costs of humans. (Parking downtown, A/C, support groups, etc.)

The system was absolutely superior to a 'traditional' 5day work week. I honestly can't come up with a genuine detraction to the idea.

It's telling that businesses are beginning to roll out "quiet days" (No scheduled meetings, management to encourage professional growth) to give people room to actually do their work.

@jilleduffy they did the same thing with remote work
@busticated …and the dreaded open-office seating design

@jilleduffy @busticated

Back in 2014, was working for a customer that moved me and their other engineers from cubes to an "open plan" space. Claimed it would increase cooperation and knowledge sharing. It quickly lead to everyone getting noise cancelling earphones and, ultimately, people like me leaving.

@busticated @jilleduffy

But what about company culture???

What about spontaneous creativity in the hallways/break room/etc ?

@jilleduffy

An expected feature of totalitarian commerce.

@jilleduffy @mhoye Let’s not tell them about WFH, either….
@jilleduffy They’re not interested in all the research on layoffs being a false economy, either…
@jilleduffy What the Masters of the Universe want is to flay the proles into shape. Even if it costs them money. Full stop.
@jilleduffy that's because companies don't care about the welfare of their employees as *actual human beings*. The only way to convince them to progress is to show them data that relates to better short-term financial outcomes. Even then, it's an uphill battle because they cannot fathom moving in a direction that could impact the power dynamic that keeps them on top. We have to show them the dynamic has already shifted so they have no choice but to move with it (unions, general strike, etc).
@jilleduffy They only want data with biases that favor their desired outcome. Tons of other examples higher ed.
@jilleduffy let's face the fact that they'd enforce 24/7 if they could 😅
@jilleduffy a common thread between opposition to a 4-day work week and opposition to work from home is that managers really don't want employees to start feeling that there is more to life than work or that employees lives and schedules belong to them rather than the companies they work for.
@jilleduffy The struggle of labor against management and capital is and always had been fundamentally a struggle by workers to gain and preserve
autonomy and control of their own lives amd against wealthy and powerful elites who seek to control as much of workers' lives as they possibly can.
@jilleduffy IME management and capital will always fight any measures or policy changes that give workers a greater sense of autonomy and independence and ownership over their own lives, even when those same measures would save money for firms.
@jilleduffy I work at a university that doesn't have classes on Friday...but we're still required to work on Friday as staff. Make it make sense???
@jilleduffy it's like flipping a coin and then determining what you really want so you flip again.

@jilleduffy And they cannot articulate why they don't want a 4-day work week — or at least the reasons they offer are contradicted by experience.

Stupidity is stubborn; that's why it persists.

@jilleduffy It’s also amazing when businesses run on data but continually understaff and underfund their IT departments, while spending quite freely on other departments.
@jilleduffy they have always decided what data they like.
@jilleduffy they want the sadistic data
@jilleduffy Or working from home, for that matter...
@jilleduffy or the clear data showing that relatively recent drops in productivity correlate with mandated returns to office.

@jilleduffy it doesn't make any sense

it's even show that 4-day workweeks make the employees more productive

they could be producing more profit and even save money...

capitalists are now bad even at exploiting?

@jilleduffy
This plays in pretty on brand with companies that claim to be data driven, when what they really mean is data justified (of my pov)

@jilleduffy See also data on open plan offices vs small group offices (just a few people per enclosed office) or individual offices.

(people in small enclosed group offices and individual offices have *better* collaboration than open plan because you can talk to people without interrupting an entire room, so you do; they also have significantly less sick day usage, even even before COVID was a thing)

@jilleduffy gosh what do i have to do to get a four day a week job 😩
@jilleduffy
well, 56 of the 61 companies in the experiment kept the 4 day week. Id say that says something overall good about those businesses.
@jilleduffy They also do this with the data showing remote work is better

@jilleduffy
Qp "It’s amazing how business want to run on data, but when presented with the successfulness of a 4-day work week, that’s not the data they want"

A croire que tous ces managers ne veulent pas être chez eux à s'occuper de leur famille 😈

@jilleduffy I've always interpreted "we want to run things on data" as "we want to do whatever we want"
@jilleduffy we've one person in our team of 8 people who has arranged for a 4 day week. He's hands down the most productive person in our team.
@jilleduffy They only see what they want to see.
@jilleduffy by “they” you must mean greedy old white men because any woman in business could have told you this with absolute certainty three decades ago.
I am beyond sick of pretending their problem isn’t greed and lack of empathy.
I ran my own professional services business for 20 years. I ran it like a woman and this schedule, among other things, was easy to accommodate…..if you care at all about the people who do the work.
@jilleduffy Welcome to the #RealWorld. #UGH (Sorry - I am sarcastic) We could live in a better world if we could agree on #Reality. That has not happened - ever. #Piracy is the order of the day.
@jilleduffy
Oh man.... so many meetings at my company (in Japan); don't get me started. Such a waste of time. LOL. I know personally, as an floor-level interpreter and translator, my time would be MAXED with a 4-day week and my downtime would be, too. I'd POWER through my weeks with gusto.

@jilleduffy Part of the reason is that the workforce being constantly exhausted and stressed is “good” for the economy because people spend money on treats for themselves, pre-prepared meals etc.

I don’t think that will work any more because profits are spiralling while wages are effectively reduced. Companies soon will ask why their profits are falling, sif wages don’t relate to capacity to spend.

@jilleduffy Consistently across every business I've ever worked with or for, a main metric is "how many hours will/did your work take?" Rather than "Can/did you achieve outcome X in the timeframe?"
It's a subtle distinction, but the one that allows for breaking the link between a factory style timesheet management, and one that understands people need physical and mental space in order to get stuff done.
Of course, this doesn't help if you work in a factory.

@toychicken So, a few years ago I wrote this article that was based on studies of factory workers during WWI.

We see many of the same outcomes: Putting in more hours does not result in higher output, after a threshold is hit https://www.bbc.com/worklife/article/20190912-what-wartime-munitionettes-can-teach-us-about-burnout

What wartime ‘munitionettes’ can teach us about burnout

A short overtime sprint won't kill you but, as data from World War One shows, consistently putting in too many hours at work hurts employees and employers.

BBC
@jilleduffy That's really interesting, not one that I'd come across before, thanks! There's a pretty good potted history of the 8-hour work ~week~ day on Wikipedia, and I bet @workingclasshistory would have some good detail on this 😃
https://en.wikipedia.org/wiki/Eight-hour_day
Eight-hour day - Wikipedia

@jilleduffy
We have a measurement problem. We measure on 'hours spent' than 'results secured'. Quality versus quantity. The system is also skewed against the night owls who don't conform to the 9 to 5 easily. We all work best in chunks, different times, different places, depending. Athletes don't train 8 hours a day for a reason. If we can find better ways of measuring success, we might have a chance. Appreciate for some manual work that is more problematic but for non-manual work not so much.
@jilleduffy Thanks for sharing the source. I agree with the point you’re making. The one thing that scares me a little was when I saw LinkedIn going crazy about this to the point it was biased, ignored that it is pilot and that the sample is based on convince sampling. Not exactly randomised cluster controlled trial. It’s still very promising though. As long as it’s 4 days / 100% pay. I’ll go back to the report to check I am not making this up but this was my impression so far.