@jilleduffy Consistently across every business I've ever worked with or for, a main metric is "how many hours will/did your work take?" Rather than "Can/did you achieve outcome X in the timeframe?"
It's a subtle distinction, but the one that allows for breaking the link between a factory style timesheet management, and one that understands people need physical and mental space in order to get stuff done.
Of course, this doesn't help if you work in a factory.