Samsung doceniony za AGD i telewizory. Amerykański ranking z polskim akcentem w tle

Firma Samsung poinformowała o zdobyciu czołowych miejsc w prestiżowym rankingu American Customer Satisfaction Index (ACSI).

W badaniu mierzącym poziom zadowolenia amerykańskich konsumentów, marka została uznana za jedną z najlepszych i najczęściej rekomendowanych zarówno w kategorii urządzeń AGD, jak i telewizorów.

Według danych ACSI, użytkownicy sprzętu Samsung w USA cenią go przede wszystkim za wysoką jakość, parametry techniczne i wsparcie serwisowe. Telewizory marki zostały wyróżnione m.in. za jakość obrazu i dźwięku, design oraz trwałość. Z kolei w segmencie AGD doceniono m.in. obsługę techniczną, w której Samsung zajął pierwsze miejsce trzeci rok z rzędu. W tegorocznej edycji rankingu po raz pierwszy uwzględniono także odkurzacze, gdzie modele Samsung również uzyskały najwyższy poziom satysfakcji.

W komunikacie firma łączy wysokie oceny konsumentów z konsekwentnym rozwojem technologii opartych na sztucznej inteligencji. Chodzi tu przede wszystkim o linię personalizowanych urządzeń domowych Bespoke AI, które dzięki zaawansowanym funkcjom mają usprawniać codzienne obowiązki i obniżać zużycie energii. Podobny trend widoczny jest w telewizorach z rocznika 2025, gdzie funkcja Samsung Vision AI odpowiada za optymalizację obrazu i dźwięku oraz oferuje dodatkowe interaktywne możliwości.

Choć ranking ACSI dotyczy rynku w Stanach Zjednoczonych, Samsung wykorzystał okazję, by podkreślić swoją silną pozycję w Polsce. Powołując się na dane firmy badawczej GfK, producent przypomniał, że pozostaje liderem polskiego rynku telewizorów nieprzerwanie od 21 lat, będąc najchętniej wybieraną marką w kraju.

Wielcy mistrzowie na Twoim ekranie. Dzieła z kolekcji Tate trafiają do Samsung Art Store

#ACSI #AGD #BespokeAI #GfK #NeoQLED #news #ranking #rynekWPolsce #Samsung #satysfakcjaKlienta #Telewizory #TV

Weekly output: customer satisfaction scores, Qualcomm Quick Charge, TiVo OS, The Onion

This week started at home, then took me out of town first to New Orleans for the Online News Association’s conference (the ninth I’ve attended), followed by Los Angeles for Cranky Dorkfest (my overdue introduction to that avgeek meetup).

9/9/2025: This PC Maker Just Pushed Apple Out of the Top Spot for Customer Satisfaction, PCMag

I had more time than I thought I would Monday to write this when jury duty turned into a roughly 20-minute exercise–they seated the jury they needed right before my reporting time.

9/10/2025: Qualcomm Quick Charge Tech Gets Big Update. Will It Appear on Any US Phones?, PCMag

One of my editors asked if I could pick up this embargoed item, and I had enough slack time in my schedule Tuesday to make that happen.

9/12/2025: Xperi’s TiVo OS aims to bring search and simplicity to TV makers, Light Reading

After a show-floor interview at IFA that gave me about 95% of what I needed, it took a few more days for Xperi’s PR firm to confirm a couple of details, after which I wrote and filed the piece for my telecom trade-pub client during some downtime at ONA Thursday afternoon.

9/14/2025: The Onion CEO Unloads on AI’s Joke-Writing Skills, Says Infowars Purchase Still on the Table, PCMag

Having seen Ben Collins on a panel at SXSW 2019, I thought he would make an engaging, funny speaker at ONA. He was, but he also made some serious points about the Trump administration’s frequent hostility to dissent and the need for journalists to resist that pressure.

#ACSI #avgeek #BenCollins #connectedTV #CrankyDorkfest #CrankyFlier #customerSatisfaction #fastCharging #IFA #LAX #LosAngeles #NewOrleans #ONA #OnlineNewsAssociation #Qualcomm #QuickCharge #satire #streamingVideo #TheOnion #TiVoOS #Xperi

Weekly output: broadband satisfaction, Google I/O announcements (x2), Mark Vena podcast, Android XR, Google Beam

I got back from one part of the West Coast Thursday night and I’m heading to another part Tuesday morning. But while my travel plans have included Google I/O since 2010, Web Summit moving its Collision conference to Vancouver and rebranding it as Web Summit Vancouver has put that city in my schedule for the first time since an epic ski trip to Whistler in 2004.

5/20/2025: In the ISP Race, Fiber Is Still Tough to Beat, But Don’t Discount These Upstarts, PCMag

My first post of the week, written Monday off an embargoed copy of the American Customer Satisfaction Index‘s latest survey results and filed from my flight to SFO that evening, unpacked more bad news for cable broadband.

5/21/2025: Google’s ‘AI Mode’ Is Coming for Us All, PCMag

I wrote part of this, based on Google’s embargoed announcements, on Monday’s flight, part from my Airbnb after jet lag had me awake before 6 a.m., and part from my seat at Shoreline Amphitheatre before the start of Google’s keynote.

5/21/2025: Google’s New Flow Moviemaking Tool Can Turn You Into AI Scorsese for $250/Month, PCMag

I finished writing this after the keynote had begun, so the copy I filed had quotes from Google CEO Sundar Pichai’s keynote remarks.

5/21/2025: Ep 110 SmartTechCheck Podcast — Apple’s upcoming WWDC 25, Google I/O and “Apple in China”, Mark Vena

I made a rare outdoors appearance on my industry-analyst friend’s podcast, logging on from a picnic table in between I/O exhibits in Shoreline’s parking lot.

5/22/2025: Google Glass Reborn? I Tried Android XR Smart Glasses, and One Thing Stood Out, PCMag

Waiting out a lengthy queue to try Google’s new connected eyewear proved to be an excellent use of my time Tuesday afternoon.

5/23/2025: Google’s Futuristic Beam Tech Almost Made Me Forget I Was on a Video Call, PCMag

I missed some press-specific previews of this holodeck-esque video-conferencing system Tuesday but was able to squeeze in a demo Wednesday afternoon.

#ACSI #android #AndroidXR #broadband #GoogleAI #GoogleBeam #GoogleIO #IO #MarkVena #MountainView #WebSummitVancouver #YVR

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This workweek felt longer than usual because Thursday had me going to Dallas and back for an upcoming story. As booked, this itinerary would have put about 17 hours between my stepping off my front porch in the morning and returning to my house late at night, but as flown it returned me home three hours later than planned, almost 21 hours after I’d woken up. Patreon readers, I hope you will enjoy my upcoming recap of that prolonged day.

7/22/2024: Why the Tech Industry Refuses to Learn From Disastrous Outages, The New Republic

A friend filling in at TNR–the same one who helped me get my first byline at that publication last July–asked if I could turn around a post about lessons from the CrowdStrike calamity. I said I could, received an editorial green light for my pitch at 11:37 a.m., got useful quotes from three of six subject-matter experts I’d hit up for comment, and filed the piece at 5 p.m. sharp.

7/23/2024: TikTok, YouTube Battle for Satisfaction Supremacy, Facebook Hate Calms a Bit, PCMag

In my latest coverage of the American Customer Satisfaction Index’s ratings of social-media and search-engine firms, I called out the contradiction between search operators having such closely-spaced satisfaction rankings and Google’s overwhelming dominance of the market.

7/23/2024: Sydney Sweeney’s X Account Reportedly Hijacked Via (Yet Another) SIM Swap, PCMag

The celebrity angle didn’t make me want to cover the account takeover that 404 Media’s Joseph Cox reported, but seeing a telecom carrier once again apparently fall prey to a SIM-swap attack made me want to remind readers that this risk is not going away. And that they should not depend on text-message-based two-factor authentication for the most important accounts in their lives.

7/24/2024: Buttigieg Plays the Long Game on EVs, But He’s Not Sold on the Cybertruck, PCMag

I didn’t have Tuesday night’s Axios event featuring Secretary Pete on my calendar until Monday, when an e-mail from that publication listed it among other upcoming events. I was pleasantly surprised to see that it hadn’t hit capacity by the time I signed up.

7/26/2024: Senators: Your Driving Data May Have Been Sold For as Little as 26 Cents, PCMag

Two days later, I returned to the topic of cars to cover how Sens. Ed Markey (D.-Mass.) and Ron Wyden (D.-Ore.) documented how readily and how cheaply some car manufacturers will sell off driving-behavior data to data brokers.

https://robpegoraro.com/2024/07/28/weekly-output-tech-monocultures-social-media-satisfaction-sim-swap-attacks-pete-buttigieg-connected-cars-and-data-brokers/

#ACSI #connectedCarPrivacy #connectedCars #CrowdStrike #electricCars #EVs #ITMonoculture #PeteButtigieg #searchEngines #SIMSwap #socialMediaSatisfaction #SydneySweeney #TNR #XAccountTakeover

I had an unusually space-centric news week, which led me to think anew about when I could next get on a plane to Florida (or Texas) to see a large rocket launch in person instead of on a screen.

6/4/2024: Sorry, Cable: Fiber and 5G Home Internet Win the ISP Popularity Contest, PCMag

A year after the American Customer Satisfaction Index documented a dramatic gap in subscriber approval of fiber broadband compared to cable, a new ACSI survey found that people using fixed-wireless Internet also voiced more contentment with their connectivity than cable users.

6/5/2024: Boeing’s Starliner Finally Launches With Astronauts Onboard, PCMag

This post would have been shorter if Starliner’s first crewed launch had happened last month as originally scheduled, but each delay gave me an excuse to write a little more background about this launch, NASA’s commercial crew program and the history of Atlas rockets.

6/6/2024: T-Mobile’s Home Internet Backup Plan Kicks in When Your Broadband Goes Out, PCMag

After I filed my recap of T-Mobile’s announcement–which also covered a new Opensignal report about the rise of fixed wireless–I read Jon Brodkin’s report at Ars Technica and realized he’d unearthed an important issue with the carrier’s pitch. So I sent in an update to my editor from my phone while on line to get my first in a series of small plates at the NOAA Sustainable Seafood Celebration.

6/6/2024: On Fourth Launch, SpaceX’s Starship Sticks the Landing, PCMag

I wrote a second post about a pioneering rocket launch this week. I’m still amazed that Starship’s second stage made it all the way to the Indian Ocean after I watched one of its fins start to disintegrate from reentry heating live on camera.

6/8/2024: Ep 100 SmartTechCheck Podcast — Apple WWDC 24 guesses, fixed wireless access and broadband trends, Mark Vena

With our usual podcast companion John Quain out on a work trip, the Houston Chronicle’s Dwight Silverman joined us in his place.

6/9/2024: Why the US Falls Short on Easy, Cheap Cross-Border Money Transfers, PCMag

I started gathering string for this story back in February when I traveled to Vilnius, Lithuania to moderate a panel at a financial-technology conference there and get an introduction to the country’s fintech sector (with local hosts covering most of my travel expenses). Then I had to quiz an industry analyst, after which watching a panel at Web Summit Rio gave me another angle to look into.

https://robpegoraro.com/2024/06/09/weekly-output-broadband-satisfaction-starliner-starship-t-mobile-fixed-wireless-mark-vena-podcast-international-money-transfers/

#ACSI #Bitcoin #Boeing #broadband #BTC #cryptocurrency #CST100 #DwightSilverman #fixedWireless #FWA #KYC #PayPal #SpaceX #SpaceXStarship #Starliner #Starship #SWIFT #TMobileHomeBackup #TransferGo #Wise