When my partner and I moved to a new build in Cornwall in October 2023 we registered with South West Water for water and sewage services - on the instruction of the construction company.
At the end of June SWW decided that they weren’t our sewage supplier, and gave us the name of a company that was, telling us that the new company would contact us. They never did. So I did a bit of sleuthing and discovered that a completely different company is actually responsible for water and sewage.
So tomorrow I have to contact both SWW and the new company, to get this mess sorted out!
To me it just goes to show how pointless this all is. The company we should be paying have never contacted us (or others on the estate), while SWW are still collecting money for a service they apparently shouldn’t be providing. And probably know as much.
Meanwhile we have water in the taps and the sewage disappears off and gets processed in exactly the same facilities as everyone else’s.
