While Wendy’s plans to price gouge you with Uber-style surge pricing, it’s simultaneously enriching wealthy shareholders with a $500 million stock buyback program.

That’s the thing about corporate greed: It’s shameless.

They’ll just keep pushing to see how far they can go.

@rbreich It seems that Wendy's PR felt the public heat and is now saying that they never planned to offer surge pricing, but your point still stands. #CapitalismSucks.
@tylerknowsnothing @rbreich “To clarify, Wendy's will not implement surge pricing, which is the practice of raising prices when demand is highest," Wendy's Vice President Heidi Schauer said in an email to NPR.

@rbreich I feel like somewhere Dave Thomas is rolling in his grave.

Or who knows.

@vmstan @rbreich

Attach some magnets, wrap him in wire and we could shut down fossil fuel generating stations

@vmstan @rbreich

Dave was a good guy who made great spicy chicken sandwiches. Whole thing has gone to shit without him. Sigh.

@rbreich

Surge Gouging turns your attempt to get a burger/ride into a shell game where the seller tries to set price at the maximum YOU will pay in that one transaction rather than conform to any expectation of price stability.

Oddly, I haven't heard them announce plans to let customers haggle over burger prices like they were at a flea market (if the restaurant only has a handful of customers then demand must be down at the moment so the price should drop, right?)

@WeiMingKai @rbreich yeah when I read about it my thought was people would just either stop going there all together or shift when they go trying to avoid the peak times which would massively screw up their logistical syatems which determine how much materials each shop needs. just can't see how it would benefit them. also can you imagine walking into a Wendy's and seeing the price of a burger on the screen double 😳 in real time, nope, I'm out
@WeiMingKai @rbreich Ooh! I like this. I mean I hate the surge pricing idea, but I love the idea of going during peak hours and getting to the front of the line and then holding everything up while I try to haggle the price and request a manager and haggle again. Spread the word. Not only would I find it endlessly entertaining, it also would screw with their metrics and could (wishful thinking) cause them to rethink the surge pricing idea altogether.
@rbreich I just saw somewhere they changed their mind after the outcry. But the fact that they were going to do it says a lot. #wendys #corporategreed
@rbreich Wendy’s clarifies no surge pricing after CEO comments sparked commotion https://www.washingtonpost.com/food/2024/02/27/wendys-surge-pricing-menu/
A surge fee on your Frosty? Wendy’s to test ‘dynamic pricing’ in 2025.

The fast-food giant is investing in technology that will allow it to change prices quickly in response to demand and use AI to alter restaurant menus.

The Washington Post
@rbreich Also, if the new program is a disaster, the share buyback will hide it in share price
@rbreich There is a soulless bunch of people running corporate America right now. These are people who just don’t care and would rather pressure hard working people into misery and despair. The future for many in this country is really bleak. Wages not keeping with cost of living, a rent and subscribe society #chaos
@rbreich Wendy's can push as far as they want, because I haven't eaten there in a long time...To be honest, I thought they went under years ago...

@rbreich *Please* stop calling it "corporate greed." This is human greed, full stop. There are men in suits, in paneled offices and board rooms, making these decisions. Like all human institutions, "corporation" (like "government" or "organized religion") has become a fig leaf to legitimate bad behavior. But WHY are we still surprised by this?

Humans have spent 5,000+ years of recorded history perfecting an economic system that SELECTS FOR sociopathic behavior, so we cannot be shocked when sociopaths rule the world. Our collective failure to move beyond economics as THE organizing principle for all human civilization screams at us from every headline, every article and essay, but it's like the air we breathe: assumed, invisible, can't see it, won't see it.

Homo economicus is an evolutionary dead end. The only relevant question today is whether we'll have the collective imagination *and will* to evolve, consciously -- to make economics a tool, not our master.

@rbreich @pluralistic And it's not even Uber-style. At least with Uber, the drivers get paid more during surge pricing. The Wendy's cooks and cashiers (who are working harder during the rush)? Not so much.

@mattblaze @rbreich @pluralistic

Uber didn't always pass through any of the surge surcharge to the drivers. Plenty of anecdotes about the passenger and the driver being shown very different pricing.

But Wendy's, in their infinite wisdom, are today walking back their surge pricing plan. "Instead", they will do dynamic discounts and "value packages". So I presume this means they double the prices across the board, then offer discounts during slow periods. But it's totally not surge pricing. https://apnews.com/article/wendys-burger-pricing-ef75fa9214beddbd0d9d459f37722638

Wendy’s says it won't increase prices during busiest times

Wendy’s says that it has no plans to increase prices during the busiest times at its restaurants. The burger chain clarified its stance on how it will approach pricing after various media reports said that the company was looking to test having the prices of its menu items fluctuate throughout the day based on demand. Wendy’s said that its digital menu boards “could allow us to change the menu offerings at different times of day and offer discounts and value offers to our customers more easily, particularly in the slower times of day.”

AP News
@mattblaze @rbreich @pluralistic

Interesting to see how it plays out. Fast food us already suffering a falloff in order-counts. Uber and other functional monopolies can do surge pricing because your options are use their service or forgo services altogether. Plus, I can make an informed decision by opening an app. Wendy's, if I can't rely on predictable pricing, I have a bazjllion alternatives +plus, I ain't installing a fast food app).


I do wonder what this does for participation with delivery services? Do they always just charge the max surge? I don't see DoorDash (et. al.) consuming fluctuating prices into their systems.

@mattblaze @rbreich @pluralistic Theoretically, the workers would be working less hard during the rush.

Surge pricing is all about raising the price when demand is high. Higher prices means fewer customers (but more profit per customer). Fewer customers means a less busy restaurant, so less work.

OTOH, surge pricing can also mean lowering the price when demand is low, in order to stimulate demand. So, the late night shifts where there was a lot of down time might get a bit busier.

@merc @rbreich @pluralistic No one is buying a $50,000 hamburger, even if you only have to sell one per day. In practice, the goal of surge pricing (in something like fast food) is to maximize the price you can charge while operating at capacity.

@mattblaze @rbreich @pluralistic Exactly, so the price would go up, driving demand down.

At worst, during a surge the workers would be just as busy as they are now. But, they wouldn't ever be more busy if surge pricing increased prices. Having said that, they might have to deal with more unhappy customers.

@merc @rbreich @pluralistic Yes, and this is why it's different from Uber. Uber's surge pricing at least gives some benefit to the drivers, who collect some part of the higher fares. Wendy's workers are paid a fixed hourly wage.
@merc @rbreich @pluralistic and the pricing goal is to run at capacity, so the workers work at capacity, no matter what the price is.
@rbreich
Apparently they realized this was a bad idea, and are backing away from it furiously
@pluralistic
@rbreich No worries. I’m still too broke to afford Wendy’s in general.
@rbreich Evidently they have backed down... for now. They should label their plan "How to kill the fast food industry in less than 100 days".

@rbreich It's so crazy! It's like the opposite of happy hour.

Some places will discount their goods to draw people in during slow periods. For me, all I can see this doing is driving people away during their busy 'money making' periods.

I live with purpose and I absolutely know what I will & will not tolerate. It sounds like they have backpedaled but if this ever gets implemented I will never go there again.

I've already given up McDonald's & Starbucks. I have no problems giving up another.

@rbreich It’s fine. Higher and lower prices based on demand. If people don’t like the uncertainty, they won’t go.

@rbreich Is the problem really Wendy’s doing this? Isn’t it the structures that makes them get away with it?

If a shop that only caters to rich people increases their prices, then there is no real problem, right? But if a business that is the only real option for some people does that, we have a problem. That business definitely is partly to blame in that case, but the most blame should go to the system. “The system” can be monopolies, oligopolies, city planning, or capitalism in general.

@rbreich another reason to eat at home
@rbreich capitalism taken to it’s logical extreme.
@rbreich I brought my own lunch to work for 40 years. One of the best financial (and healthiest) decisions I’ve ever made.
@rbreich
With smarter marketing people, they could have quietly raised prices, and then made a big announcement about "happy hour" prices any time a location isn't busy.
@rbreich we can shop at other places. Wendy’s will find that out soon