Andrew Hearst
Pavel A. Samsonov
Steve Portigal
MarcusCSC@PavelASamsonov is that a lucid instruction set; or borderline offensive to the user?
@mcole I feel like they would not have added it if it didn't prove necessary
lippard✅
@PavelASamsonov @mcole Writing "you" instead of "cardholder" would have been better to start with.
FrankMiner2949er@lippard @PavelASamsonov @mcole
They probably thought "cardholder" was clear enough. What puzzles me is why they didn't just remove the original label and replace it with one that said "you"
Locksmith@locksmithprime @lippard @PavelASamsonov @mcole
They are sending a clear message... "I'm not trying to make these instructions as clear as possible. I'm just angry at you for not understanding my initial message"
czoernie
K. Chen@PavelASamsonov @mcole every regulation is written in blood
Egor Kloos@mcole @PavelASamsonov My bet is that adding the second line was the lesser of multiple evils.
Matunos
Leogorrus@PavelASamsonov April - 1805. Napoleon is Master of Europe. Swipe with strip facing Cardholder. You are the Cardholder
Kirk Kittell@PavelASamsonov hashtag dailyaffirmation
Ned Wilcox@PavelASamsonov "Remove child before folding stroller"
Seriously.
Seriously.
Sector9
Crap_portraitsReminds me of this photo I took nearly 11 years ago
BeeCycling has moved@PavelASamsonov I would like to know the interval between the top label being created and the bottom one.
ouinne@PavelASamsonov sometimes I feel that I’m insulting people with my excessively detailed guidance when I build things and then I realize that no, some people really need that. 😂
Duck Marshall 🚲@ouinne @PavelASamsonov I'm a technical author. You always need to be more explicit than you think.
hschmale@ouinne @PavelASamsonov we never know what we are poorly describing.
It's hard to communicate. And there's a bunch of different things being said at any given time.
Verđandi K Soldusty@PavelASamsonov But wait, surely my hand is the cardholder? I merely facilitate it's ability to be the cardholder.
Pascal@PavelASamsonov No, I am Vinz, Vinz Clortho, Keymaster of Gozer...Volguus Zildrohoar, Lord of the Seboullia. Are you the Gatekeeper?
@pascal negative, I am a meat popsicle
scy@pascal @PavelASamsonov Came here for a Keymaster/Gatekeeper joke, was not let down.
Nancy Craighead 🏳️🌈
Steve Williams@PavelASamsonov @donmelton That’s the sort of UI authoritarianism I can get behind.
Travis Newton 👨💻@PavelASamsonov
"If you are holding the card, you are the card holder."
Modern day documentation in a nutshell 😂
"If you are holding the card, you are the card holder."
Modern day documentation in a nutshell 😂
Peter Johnson@PavelASamsonov Maybe the sign is actually for the retail clerk on their side of the desk, in pre COVID days you used to hand your card to the clerk
Robin 🧜🏻♀️@PavelASamsonov @donmelton I do appreciate the added clarity in the instructions- I have some brain fog days where that bit of info would make all the difference.
@robinrenee Absolutely! I was beginning to think I was the only one who thought this helpful.
Matt 3595@czoernie @robinrenee people are too quick to judge others as stupid. I can absolutely see why some might think the cardholder is the thing on the counter. The labels were put there by people who didn’t stop to consider how others might read it. This isn’t remotely similar to the instructions like not eating the packaging on food
Ciscogod@PavelASamsonov Finally, on the job training at checkout!
straygoat
Spijder@PavelASamsonov Dollars to donuts a 'do not turn around before swiping' will soon need to be added.
AotearoaMarie@PavelASamsonov
I guess if you put your card into the card reader, it could be seen as holding the card
I guess if you put your card into the card reader, it could be seen as holding the card
Debby Ryan@PavelASamsonov but what the top/bottom?
corb@PavelASamsonov i was unsuccessfully trying to tap my card to pay and said “i wish they had the emblem to show you where”. Clerk - “they do. It’s on the back.” Tapped the back and it worked.
Cameron Bales@PavelASamsonov for a dollar more, get a card reader with heads on both sides.
@tarlbot I suspect that the people ordering card readers and the people wielding the label maker at the cash register are pretty heavily siloed
Cosette@PavelASamsonov I recently experienced something like this with booking event tickets on a website. Most people get it, but there's always someone that doesn't, and complains. So, I added step-by-step instructions, but those folks don't read them.
Mercurius Goldstein@PavelASamsonov I am the keymaster
@MercG I am the walrus, goo goo ajoob
Doug Tabacco@PavelASamsonov @TheChrisGlass you know the second label was added later, too.
Hal@PavelASamsonov I laughed way too hard at this
D. G. Fitch@PavelASamsonov Swipe with strip facing cardholder
You are the cardholder
Your card represents an abstract concept called money, which is built on top of the concepts of property and ownership
Systems such as the one you find yourself in currently are often called "capitalistic"
By supporting this system by swiping (as you likely must to survive) you become complicit in and entangled with its continued existence
You are the cardholder
@dgfitch the only ethical consumption under capitalism is tuberculosis
Danielle Navarro@PavelASamsonov I honestly found the second line useful. “Cardholder” is not actually clear. It could refer to the person holding the card. It could refer to the base unit that holds the card as you swipe. There’s no reason to assume that “cardholder” is a person and not a part of the device. I’d always assumed it was part of the device and never understood what that instruction meant until today. *shrugs*
Steven Barnhart@PavelASamsonov @jon it’s amazing how no icon/postural representation I’ve seen yet has made sense to me for this lol.
Will@PavelASamsonov my favorite thing is the bit picked off the edge of the top piece of tape. Someone went to edit and wound up adding.
Big "just put it in a tool tip" vibes
Sandhu@PavelASamsonov Somebody’s on a power trip! Must be the DMV. Stripe almost never faces the customer. And it’s not like the reader is permanent part of the system. They can just turn it around (shouldn’t be too hard to route the cord going into the reader) and 99% of the customers will not have any trouble. Blame others for their own idiotic design.
ghost_shit⚡ I AM THE CARDHOLDER⚡
soaproot@PavelASamsonov #JohnMastodon is the cardholder
No Nine@PavelASamsonov I am the CardHolder!
Laura@PavelASamsonov did they assume all cardholders read and understand English? And yes, it is borderline offensive.
I'm sure the cashier is tired of having to explain. But there is no standard for swipers. Isn't this a design problem first and a communication problem second?
Duncan Anderson@PavelASamsonov I am a free man, not a “cardholder”.
Matt Hauger@PavelASamsonov These labels are silly, but it IS a tricky problem to solve!
I often struggle with card-swiping even the instructions include pictographs—there’s something mind-bending about moving the card from one plane into another?
re_chief@PavelASamsonov empowering
Hal Peterson@PavelASamsonov Paging Don Norman! This is two layers of bad design. First and worse, the card reader that gives no clues to card orientation. Then, "cardholder" in the first instruction strip is not a word in general use. I've only seen it here and in bank statements.