Great article.

"Musk thinks he bought a tech company, but he’s actually bought a community of users, and that's where its value lies..."

So says Prof Paul Bernal - Professor of Information Technology Law at the University of East Anglia School of Law.

https://eastangliabylines.co.uk/why-elon-musk-the-chief-twit-is-in-trouble/

Why Elon Musk – the Chief Twit – is in trouble

Musk thinks he bought a tech company, but he’s actually bought a community of users, and that's where its value lies.

East Anglia Bylines
@mikegalsworthy It’s actually the other way around. He thought that by buying the tech company, the community of users would come with it, regardless of what he did. And from the jump, he treated then users like his personal property. It’s not working out well.
@arg11 @mikegalsworthy they HAVE come with it though. Nobody important has left.
@natts @arg11 @mikegalsworthy Stephen Fry has. 12,000,000 followers.
@BigNurseMike @arg11 @mikegalsworthy and now Stephen has just 1/240th of that of here. Not exactly a loyal following then...
@arg11 @BigNurseMike @mikegalsworthy hard to say, but it's not usually in bots' interests to follow already popular accounts. They're usually used to post (mis)information.

@natts @arg11 @mikegalsworthy

Quite a few are staying because the meltdown and failure of someone so absolutely sure of himself is fun to watch.

@mikegalsworthy some brilliant points raised there and goes to show why so many are choosing Mastodon as a new open source, open minds community that will be clutter free of bile!
@simonmason @mikegalsworthy it will never be as popular or successful as Twitter. Twitter's global public posts by default is what made it what it is. This decentralised service is fundamentally different.
@natts @simonmason @mikegalsworthy You may be right, but if the thoughtful creators that generate a large part of Twitter’s content (and thus half its revenue) decide that Mastodon suits them better, then Twitter itself will never again be as successful as Twitter. And I suspect that’s what’s happening.
@natts @simonmason @mikegalsworthy never? If tw1tter implodes, which looks entirely possible, Mastodon will by definition be more successful.
@onebiskuit @simonmason @mikegalsworthy I've yet to see any realistic reason why it will implode any time soon. Almost nothing has changed, as yet.
@simonmason @mikegalsworthy Yup. It’s definitely my biggest worry, that the right wing nut jobs will come over here to seek all of us out once there’s no one left to bully on Twitter. But the Fediverse seems built to tackle that sort of thing. 🤞
@mikegalsworthy @ProgGrrl @simonmason I shudder to think what admins might face if that came to pass, but being a voluntary effort, not looking for profit and not paying attention to clicks, ads etc, the admins will be less shy about actioning reports of unacceptable behaviour.
@mikegalsworthy this is why it’s important to ditch accounts from the other place and defund this grotesque Saudi backed experiment. If you are concerned about permanently losing your following you can temporarily reactivate every 30 days and post a reminder of why you aren’t there.
@oliverromain Interesting point - and interesting method!

@mikegalsworthy Great article by Paul!

Here's an idea: why don't we create OwnTheLibs.com, populate it with our own leftie versions of the Gammon bots, and just leave them to it?

(I'm giggling remembering Douglas Adams' delicious fantasy of banishing the 'undesirable' elements of society - management consultants et al - to a far-off planet on the 'Golgafrinchan Ark Fleet Ship B'!)

@mikegalsworthy That is exquisitely well put - rem acu tetigisti, Professor Bernal
@stephenfry @mikegalsworthy @mikegalsworthy I think it goes beyond all that. Fundamentally, he doesn't understand either how "normal" business ticks, and the value of stability, or how "normal" advertising works and the value of ... errm "stability". His business strategy is make the big bet, and wait on the turn of the card. And his promotional modus operandi isn't advertising, it's PR, the big jape, grand stunts, and PAs. He is divorced from "normal".
@stephenfry @mikegalsworthy To follow on, there was commentary that suggested his blunderings destroyed the other place's revenue prospects for 2023 which is why they forced him to see the buy-out through because he'd already made the business untenable. His ego, big mouth, and complete lack of comprehension of how the real world works. Now he's trying to undo the damage he did without realising he is the root cause.
@stephenfry @mikegalsworthy Elon Musk is actually on the spectrum autistic spectrum that is
@stephenfry always delighted to see a Wodehouse reference! You've truly put your finger on the nub as Bertie would say.
@stephenfry @mikegalsworthy
Elon has never run a company that relies on Advertisers for most of its revenue, they all make money from products or services, and have no need to advertise at all (Paypal, SpaceX) or very little as they are well known already (Tesla)
@stephenfry @mikegalsworthy it’s a good article … but I fear it’s a bit shallow. I found this article/blog seemed to fit better with the random jigsaw pieces that we know about Musk and Dorsey and all their current actions/comments thus far. Might be a bit too “tin foil” hat for some … but it does tie it all neatly together. Be afraid … https://davetroy.medium.com/no-elon-and-jack-are-not-competitors-theyre-collaborating-3e88cde5267d
No, Elon and Jack are not “competitors.” They’re collaborating.

Wherein I attempt to clarify a number of ridiculous and false narratives currently taking hold about Musk and Dorsey’s “rivalry.”

Medium
@mikegalsworthy ...this is a lesson that I wish companies would learn when it comes to #community and #socialmedia. The platforms have changed over the years (and we have lost / restarted our social graphs with every migration). Community isn't on a service, it's in the person.

@mikegalsworthy that Is a very succinct and accurate article.

Interesting times await.

@mikegalsworthy By all accounts it’s the most fun it’s been since a long time. All sorts of shenanigans at play. Not for Musk of course.
@mikegalsworthy based on the way he's treated the actual techs I don't think he can be trusted with a tech company either
@mikegalsworthy No mention of his financial and business miscalculations? 😜
@mikegalsworthy He bought a collection of people advertisers want to advertise to ... but does not understand the advertisers, or the people they want to advertise to
@mikegalsworthy a LOT of companies are mis-labled technology companies that... just arn't. Twitter, lyft, ...

@MrsMouse @mikegalsworthy

That’s a good point. What makes Airbnb a tech company, but not Hilton and Marriott?

They have basically the same reservation technology available. They all have apps

@mikegalsworthy @RHW so true “There are three things he [Musk] doesn’t seem to grasp:

* That it’s the community that matters, not the tech;
* Where the value is in that community;
* What the right-wing-nut-jobs want.” And especially this: “Right-wing nut-jobs …want is a place where they can rant at the libs, at the MSM, at the people they hate. If those people aren’t there…the ranting isn’t nearly as fun.”

@kcarruthers @mikegalsworthy
MSM also contributed & inflamed the spite & ranting on the birdsite. It has done journalists a disservice as a profession because so many there had eyes opened, turned away and went to more trustworthy news sources. They also underestimated the power and intelligence of the community. No longer the 'elite' they assumed themselves to be.
@mikegalsworthy It’s commercial media basics, whether social or traditional. You make money by selling your users/readers to advertisers. Subscriptions and the like are icing on the advertising cake. Very few things survive on subscriptions alone. You keep you users sweet to keep your advertisers sweet. And very few advertisers want their brand next to some nazi posts now appearing due to freeze peach. How he can not know that is just nuts.
@mikegalsworthy nice article, and straight to the heart of the problem. If Musk is trying to reinvent hot water, he could get a cold shower I'm afraid.
@mikegalsworthy ... a good read but I kinda think it conveniently skirts around the emerging reality that Musk is beholden to financial backers - he didn't buy Twitter with loose pocket change - and these backers (investors) will be calling the shots going forward. That his inflated ego gets in the way is the defining issue (granted, a point made in the article) 👍
@GreenCarnation2 I still remember that with some pain. Flickr was rendered useless virtually overnight
@mikegalsworthy loved the article. Musk is applying the same system of rapid iteration that he uses for SpaceX, to Twitter: while it's a great idea to innovate rocket prototypes and try new components at each flight, it's very wrong to make the same experiments with people. I hope that at least, people like him and himself will soon understand that freedom does not mean anarchy: nobody is free in a place where everyone can be abused and offended by everyone else. 🤷🏻
@mikegalsworthy
He bought a community of users that advertiser wanted to advertise to
@mikegalsworthy I'm convinced all the fucking around with checkmarks is the result of all his pals being right wing chuds and right wing chuds being absolutely obsessed with the checkmarks.
@mikegalsworthy it feels so similar in many ways to when Flickr was bought by Yahoo. In that case they thought they were getting content and didn’t understand they had bought a community.
@mikegalsworthy Elon only cares about the data. No matter what happens to Twitter, he has ownership of the largest human behavior dataset in the world. It is everything he needs to take his neuralink\bionic tech projects to the next level. #posthuman #technology
@antz @mikegalsworthy I think you've hit the nail on the head. I certainly think he was expecting to be received with universal praise and is finding it difficult to handle the position he is in. ( See multiple deleted tweets). He is making poorly considered decisions without forethought and consultation ( see blue tick debacle). The integrity of the platform had been punctured. IMO he's bailing out like crazy. Watch the privacy policy change.
@Chris_Swan @antz @mikegalsworthy Twitter never had integrity. Primitive technology, full of spam, losing billions by the year... it only became popular with celebrity and media because of posts being globally public by default.
@mikegalsworthy You either come to the conclusion PB is right, o4 nearly right! Or It is deliberate on Musk’s part ie. He wants to tear down the place where people of a different general persuasion can discuss things. I don’t know which. I just have to wait and see.

@mikegalsworthy I put this up 10 days ago:

Elon Musk did not buy the contributors of Twitter, he invested in us.

He has spent his life's "savings" in a lot of people who despise his very existence.

One of us is going to have to change & we have nothing to lose.

Maybe he didn't think this rush of blood through.

@mikegalsworthy & another

Elon Musk owns Twitter

What is Twitter?

Us

Does that mean that Elon owns us?

Quite the opposite

We own Elon

If we all walked away he would be sitting there with nothing but an empty bank account in the Caymans

We have the power here

Elon hasn't realised yet

Have you?

@mikegalsworthy seems to me that the main thing Musk has bought is guaranteed top headlines across all news cycles for the foreseeable. Best thing we can do is ignore him so he hopefully goes away, preferably in one of his 'space ships '