Mastodawn

Unlocking real-time insights into your customers' needs gives you a competitive edge. Stay ahead, innovate faster, and build lasting relationships! #CustomerExperience #BusinessGrowth Follow us: https://dtlab.ch #transformation #rapid_change

Hacker News 1d ago

HP realizes that mandatory 15-minute support call wait times isn't good support

https://arstechnica.com/gadgets/2025/02/misguided-hp-customer-support-approach-included-forced-15-minute-call-wait-times/

#HackerNews #HP #Customer #Support #Misguided #15Minute #Wait #Times #CustomerExperience #TechNews

HP realizes that mandatory 15-minute support call wait times isn’t good support

HP rescinds European support call strategy due to "feedback."

Ars Technica

Aman Kumar 1d ago

Why Businesses Are Adopting Blended Cloud Contact Center

#CloudContactCenter #BlendedContactCenter #CallCenterSoftware #CustomerExperience #BusinessCommunication

Why Businesses Are Adopting Blended Cloud Contact Center

Customer communication has become more demanding as businesses handle both service requests and sales outreach every day. Customers expect quick responses and smooth interaction across different channels. At the same time businesses must manage inbound support calls and outbound campaigns without delays. When these operations run on separate systems it creates confusion and reduces efficiency.

SAN Softwares

Joe Taylor Jr.2d ago

Wisk.ai's analysis of the ghost kitchen industry documents what happened when Chili's launched “It's Just Wings” as a virtual brand.

NAB aims to scale AI customer brain to thousands of actions

National Australia Bank expands its AI-driven 'customer brain' system from 400 to thousands of personalised customer actions using Pega's GenAI Blueprint.

The Daily Perspective

DTLab 2d ago

"🚀 Combining AI with social networks revolutionizes customer dialogue! Enhance engagement, gather insights, and make informed decisions effortlessly. #AI #CustomerExperience" Follow us: https://dtlab.ch #transformation #rapid_change