SEO is dead. Long live the black box of GEO. Stop paying for "visibility scores" that fail the red face test. Publish expert content, not LLM fluff.
https://zurl.co/yjDGq
#CX #GenerativeAI #Marketing

Market Forecast: Voice of Customer (VoC)

Voice of Customer (VoC) platforms serve as essential tools for organizations to systematically capture, analyze, and interpret customer feedback across various channels such as surveys, social media, and customer interactions.

#VoiceOfCustomer #VoC #CustomerExperience #CustomerFeedback #CX #CustomerInsights #DataDriven #CustomerEngagement #SentimentAnalysis #CXStrategy #DigitalTransformation #AIinCX #ExperienceManagement

Embedding AI in customer service operations is becoming common, but the technology doesn’t seem to be lightening the workloads of customer service reps. https://jpmellojr.blogspot.com/2026/03/ai-in-customer-service-efficiency-gains.html #Typewise #CX #AI
AI is killing seat-based pricing. Don't fall for "usage-based" traps. CX buyers must shift to outcome-based contracts linked to resolutions. Full framework: https://zurl.co/iFQ15 #CX #AI #Pricing
GoTo Connect Customer Engagement Atendimento omnichannel profissional

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🔥 Tired of drowning in customer feedback? What if you could automate the ENTIRE loop, turning every comment into actionable insights, 24/7? 🚀 Stop guessing what your customers want and START LISTENING intelligently. This changes everything. 👇

#AI #TechNews #BuildInPublic #CustomerFeedback #CX #SaaS

Market Forecast: Customer Loyalty Solutions (CLS)

The customer loyalty solutions market is highly competitive and continues to experience significant growth in response to changing consumer preferences and technological advancements. At the heart of this expansion is a rising demand for personalized customer experiences, propelling businesses to invest significantly in loyalty programs.

#CustomerLoyalty #LoyaltyPrograms #CustomerRetention #CustomerEngagement #CustomerExperience #CX

Stop celebrating ticket deflection. It’s a vanity metric. If you buy AI without cleaning your "smelly data," you're just paying an "ego tax" for a fast, confident idiot. Demand resolution.

https://zurl.co/N41BY

#CX #AI #CRM

The Contact Center Is Dead: Long Live the Operations Layer

CRM, social CRM, CX, digital disruption, customer experience, customer engagement, customer service, IoT, AI, MachineLearning, bots, chatbots, AI, gen

Without adapting to AI, we ourselves will become irrelevant

Watch the on-demand webinar now: https://inapp.com/webinars/reimagining-customer-experience-smarter-user-design-with-ai/

AI can improve efficiency, productivity, and the quality of output. But only if it is integrated into daily work and used with intent.

Adapting to AI is not about hype. It is about staying relevant in a fast-changing industry.

#InApp #UserExperience #UXDesign #ProductDesign #AI #DigitalExperience #CX