Two-way SMS tops the #CX investment list for brands that haven't deployed it yet
Nearly half (48%) of North American CX leaders plan to add two-way SMS/text as a customer service channel in the short to near term, making it the most-planned CX investment on the list
Toon Aerts is riding Paris-Roubaix for Lotto-Intermarché 🚴♂️
Another #CycloCross rider among the names in the road peloton 🙂
"It feels as if I’m building up to a cyclo-cross World Championship: I want to train and train, but I also need enough rest. Balancing on that tightrope, that tension is what I feel now." It’s clear that Toon Aerts is looking forward to the Tour of Flanders. On Sunday, he will ride his very first edition.
Uma plataforma de insights sempre ativa para embasar decisões de negócios confiantes. Teste a SurveyMonkey em https://mauriciocassemiro.click/surveymonkey
#SurveyMonkey #PesquisaDeMercado #CustomerInsights #DataDriven #TomadaDeDecisao #BusinessIntelligence #AnaliseDeDados #DadosQueGeramResultados #EstrategiaDeNegocios #GestaoEmpresarial #CulturaDataDriven #InteligenciaDeMercado #ExperienciaDoCliente #CustomerExperience #CX #GestaoBaseadaEmDados #InovacaoDigital #TransformacaoDigital #TecnologiaNosNegocios #IA
GoTo Connect Customer Engagement - Atendimento omnichannel profissional? https://youtu.be/8LqPOIFVmp8
#GoTo, #GoToConnect, #CustomerEngagement, #AtendimentoAoCliente, #ExperienciaDoCliente, #CX, #Omnichannel, #Multicanal, #WhatsAppBusiness, #AtendimentoDigital, #AtendimentoEmpresarial, #CentralDeAtendimento, #Vendas, #SuporteAoCliente, #TransformacaoDigital, #TecnologiaParaNegocios, #SolucoesEmpresariais, #VisionShareTecnologia
🔥 Tired of drowning in customer feedback? What if you could automate the ENTIRE loop, turning every comment into actionable insights, 24/7? 🚀 Stop guessing what your customers want and START LISTENING intelligently. This changes everything. 👇
Stop celebrating ticket deflection. It’s a vanity metric. If you buy AI without cleaning your "smelly data," you're just paying an "ego tax" for a fast, confident idiot. Demand resolution.
Thomas Wieberneit
Alex Jimenez
Mark Chick
Mauricio Cassemiro
jpmellojr
TechAiToolbox