Two-way SMS tops the #CX investment list for brands that haven't deployed it yet
Nearly half (48%) of North American CX leaders plan to add two-way SMS/text as a customer service channel in the short to near term, making it the most-planned CX investment on the list
Toon Aerts is riding Paris-Roubaix for Lotto-Intermarché 🚴♂️
Another #CycloCross rider among the names in the road peloton 🙂
"It feels as if I’m building up to a cyclo-cross World Championship: I want to train and train, but I also need enough rest. Balancing on that tightrope, that tension is what I feel now." It’s clear that Toon Aerts is looking forward to the Tour of Flanders. On Sunday, he will ride his very first edition.
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GoTo Connect Customer Engagement - Atendimento omnichannel profissional? https://youtu.be/8LqPOIFVmp8
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