SaaS đang mất tiền vì... nhân viên lặp lại công việc 40-200 lần/tuần? SLA trễ vì bước thủ công? Hệ thống "tự động" vẫn chạy tay? Điều này ảnh hưởng trực tiếp đến doanh thu và giữ chân khách hàng. SaaS quản lý hỗ trợ cần kiểm tra lại quy trình nào đang âm thầm gây thất thoát? #SaaS #SupportOperations #TốiUyển #KinhDoanhSaaS #EcomVinh
https://www.reddit.com/r/SaaS/comments/1p62oh5/saas_operators_which_part_of_your_support/
The Future of Support: Why Omnichannel Customer Service Wins Every Time
#OmnichannelSupport #CustomerExperience #CXLeaders #CustomerService #ContactCenter #SupportTeams #DigitalSupport #CustomerJourney #BusinessGrowth #SaaS #TechForBusiness #AutomationTools #CustomerCare #SupportInnovation #FutureOfCX #ServiceExcellence #CustomerFirst #UnifiedCommunication #AIForSupport #SupportOperations
Customers today expect simple, fast, and connected communication across every platform they use. This is why many businesses now choose Omnichannel Customer Service to manage calls, chats, social messages, emails, and support requests in one unified system. Instead of switching tools or leaving customers waiting, companies can deliver smooth, continuous experiences across all channels. Why
#GitLab is #hiring #CustomerSupport #SupportEngineer in *every* region!
plus #SupportOperations specialist in #Australia https://about.gitlab.com/jobs/all-jobs/#Engineering
Know someone at #GitLab? Reach out for a possible referral.
Happy to answer any questions!
Reddit Tech VN Bot
Aman Kumar
Dustin McCartney
Arty-chan (Cynthia)