Richard ErikssonI know you don’t do it, so pass it on to somebody who does: When you’re talking to a support representative, and they tell you what their name is, that’s how you address them. Unless they’ve told you what their nickname is, that’s not what you call them. #SupportEngineer
Coinbase accuses its “overseas” support engineers of accepting bribes in return for tricking its customers into sending funds to extortionists. #SupportEngineer https://www.coinbase.com/blog/protecting-our-customers-standing-up-to-extortionists
Dr. Juande Santander-VelaAre you an IT specialist that would like to become a support engineer for the ALMA Observatory? You might want to consider this ALMA Front Line Support Engineer vacancy!
If you're interested, please apply at https://www.comeet.com/jobs/almaobservatory/F5.001/front-line-software-support-engineer--grade-13/9A.E41, and you can also see the job particulars in the alt-text of the accompanying image.
Please, share it for others that might be interested!
#AtacamaLargeMillimeterSubmillimeterArray #atacamalargemillimeterarray #ALMA #Vacancies #IT #SupportEngineer #FrontLineSupportEngineer
Update: this toot originally talked about a *Font* Line Support engineer, and hilarity ensued… https://mstdn.social/@juliewebgirl/113640433437238428
Job opportunity: Front Line Software Support Engineer- Grade 13 at Alma Observatory
The successful candidate will join the Software Group within the ALMA Department of Computing, contributing to computing activities that ensure the smooth operation of the observatory. Their responsibilities will include supporting computing systems, deploying software releases, configuring software, investigating issues, and generating detailed reports.Tasks and activities will be assigned, monitored, and managed within the ADC/SG management structure, which consists of the Group Manager and Technical Leads.KEY RESPONSIBILITIES· Provide front-line support to observatory operations by recovering computing systems when issues arise during scientific or engineering activities.· Investigation and Reporting of computing issues detected during operations.· Install and configure software critical to the observatory's core processes, including data acquisition, processing, transmission, and delivery.· Maintain, install, and/or develop operational applications and scripts aimed at supporting and enhancing operational workflows.· Offer guidance and support to non-software engineers and astronomers on the effective use of ALMA software.WORKING CONDITIONS· The position duty station is the Operations Support Facility (OSF) working in an 8x6 shift schedule. · The position requires to work during evening/night shifts in 11 hours work schedule. · Work is typically performed indoors.Deadline for applications: Friday, January 10th, 2025 at 12 pm Chile time.
“Dumb support from dumb chatbots does not educate. It makes it look like more customers are being pushed through the support feed, but guess what? They’ll be back. With the same problems. Clogging up the support feed, over and over again.” #SupportEngineer https://anniemueller.com/posts/doing-dumb-stuff-faster-is-still-dumb
Do you play Bad Job Bingo when looking for a job in customer support? #SupportEngineer https://www.supporthuman.cx/bad-job-bingo/
It’s interesting to me that Support Human publishes a list of customer experience hirings and promotions in their briefs. #SupportEngineer https://www.supporthuman.cx/23jun24-brief/
@roland Also as a support engineer, I find it hard to file support requests because I know how busy they are. I also, from being on the receiving end of them, know what a good support request is, so I always try to endeavour to file them with steps to reproduce, links to documentation I’ve consulted, output in copy & paste format, and, baring that, screenshots etc., and if applicable, URLs. #SupportEngineer
As somebody who works in support, I guffawed at this: “Glassdoor's support team would take the real name that she provided in her support email and add it to her Glassdoor profile”
If you work in support and your company asks you to do this, refuse to do so on principle.
I don’t get the sense that Josh Bernoff has ever worked in customer support. #CustomerSupport #SupportEngineer https://bernoff.com/blog/in-praise-of-triage-and-urgent-care
In praise of triage and urgent care - Josh Bernoff
Could you use triage make more customers happier? Based on my recent experience with urgent health care, maybe you could. My visit to Urgent Care This weekend, while attempting to open some stubborn product packaging with a scissors, I stupidly managed to gouge a half-inch cut in the palm of my left hand. Being a...
@roland Thanks Roland! I passed on your warm wishes to my colleagues. Happy Holidays! #SupportEngineer