Just got it now. After hours on the phone with #AirCanada, frustration with subcontracting #BaggageHandling & #LostAndFound

Opened me up to #scammers too.

Compqnies like airlines should be allowed to use #DeceptivePatterns

Come work in Amazon, they said.

Make users experience better, they said.

Give our customers a delightful experience, they said.

"A jury will look at whether Amazon tricked customers into joining Prime — and made it hard to leave."

https://apnews.com/article/amazon-prime-ftc-bezos-online-shopping-6bf17b6ce0795e99bdcee911105199d5

#uxdesign #deceptivepatterns #MakeTheWorldABetterPlaceYeahRight

A jury will look at whether Amazon tricked customers into joining Prime -- and made it hard to leave

A federal trial beginning in Amazon’s hometown this week is set to examine whether the online retailing giant tricked customers into signing up for its Prime service and made it difficult to cancel after they did so. The Federal Trade Commission sued Amazon in U.S. District Court in Seattle two years ago and has alleged more than a decade of legal violations, including of the Restore Online Shoppers’ Confidence Act, a 2010 law designed to help ensure that people know what they’re being charged for online. Jury selection began Monday, with opening statements to follow.

AP News

New paper, open access.

‘If Deceptive Patterns are the problem, are Fair Patterns the solution?’

By Tim de Jonge, Hanna Schraffenberger, Jorrit Geels, Jaap-Henk Hoepman, Marie-Sophie Simon & me.

https://dl.acm.org/doi/10.1145/3715275.3732199

#law #tech #design #darkpatterns #facct #deceptivepatterns #manipulation #privacy

I logged back into #pinterest recently after reading about how it's gaining popularity again. Check out how the push and email notification toggles are all hidden behind accordions 🙀 #darkpattern #darkpatterns #DeceptivePatterns #deceptivepattern

While I appreciate the motivational data visualisation JustGiving, the implied sum in this visualisation is driving me wild!

While I'm here, if folks on @Mastodon can chip in a few [insert currency here] to help me reach my goal in aid of, the wonderful, Fabrica art gallery (who do tonnes of great work in the Brighton community) that would be brill!

My fundraising page:
www.justgiving.com/page/fi-fabrica

#DeceptivePatterns #BadDataVizForGood? #DataViz #UX #ContentDesign

I found some really nice online Workshops at Domestika, but I totaly dislike their use of deceptive patterns such as fake fomo countdowns.

They propably think potential customers dont notice the manipulation - I think they do and like me they dont like it. Will not buy a course for now.

#fomo #DeceptivePatterns #domestika #Onlineworkshop

"Many types of deceptive pattern are already illegal in the EU and US, depending on the type and context of use ... Businesses that use deceptive patterns are often caught up in legal cases and get hit with big fines and penalties ... We've collected over 400 examples in our hall of shame. The most commonly complained about companies are Google, Facebook, Amazon and LinkedIn."

https://www.deceptive.design/

#DeceptivePatterns #DarkPatterns #DataFarming

Deceptive Patterns (aka Dark Patterns) - spreading awareness since 2010

The original website about deceptive patterns (also known as “dark patterns”) - tricks used in websites and apps that make you do things that you didn't mean to, like buying or signing up for something.

I am disappointed with the #DeceptivePatterns which subscription based businesses often use. Just got off the phone with #VirginMobile where I cancelled my Internet in May. Least I thought I did...

Forcing users to start or cancel contracts over the phone puts all the power with the vendor. I have no record of what they do, or what records they keep (or fail to).

Without a clear paper trail, I cannot track the wasted hours spent trying to cancel a service I no longer am using.