CARMARTHEN: ‘I woke up seven days later and was told what had happened’ — the job centre staff who saved a man’s life with a defibrillator they’d never used before

Stephen Booth walked into Carmarthen Job Centre Plus in March last year.

He never expected to leave in an ambulance.

As he stepped out of the lift, security officer Chris Manfield noticed something was wrong.

Seconds later, Stephen collapsed.

He had suffered a sudden cardiac arrest – one of the most serious medical emergencies a person can face. Without immediate intervention, he would not survive.

Manfield had recently completed basic life support training and didn’t hesitate. He called 999, began CPR and shouted to colleague Endaf Davies to fetch the defibrillator from the entrance.

“I instinctively knew he was in cardiac arrest,” Manfield said. “So I called 999, followed the call handler’s instructions and began CPR.”

For Davies, a Job Centre service manager, this was his first cardiac arrest emergency – and he had never received CPR or defibrillator training in his life.

He grabbed the defibrillator, opened the lid and simply followed the voice instructions.

“I’m still amazed today, just as I was then, at how easy it was to use,” Davies said.

Together, the two men performed CPR for more than five minutes and delivered two defibrillator shocks until Welsh Ambulance Service Senior Paramedic Stephen Bowles arrived and took over.

Stephen was blue-lighted to Morriston Hospital in Swansea, where he spent the next two weeks. He woke up seven days after the cardiac arrest with no memory of what had happened.

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“I don’t remember anything about that day,” Stephen said. “I woke up in Morriston Hospital seven days later and was told what had happened.”

He had one stent fitted and underwent numerous tests before being discharged.

Save a Life Cymru recently reunited Stephen with the people who helped save him – including Manfield, Davies and paramedic Bowles – where he presented them with Bystander Commendation Certificates.

“I was later told I’d received excellent CPR, which was vital to my recovery,” Stephen said. “I would encourage everyone to learn these lifesaving skills.”

Bowles said meeting cardiac arrest survivors was always special for ambulance crews, who rarely get the chance to see the outcome of their work. “I think he was glad too, as I could explain from a medical perspective what had happened to him that day,” he said.

Julie Starling, Clinical Out of Hospital Cardiac Arrest Programme Manager for Wales, said bystander intervention was the only way to increase survival rates. “We want to build a nation where people feel confident to call 999, start CPR and use a defibrillator when someone collapses,” she said.

A cardiac arrest happens without warning. The person collapses, becomes unresponsive and stops breathing normally. If you see this happen: call 999, start CPR and use a defibrillator if one is available – they are designed to be used by anyone, with no training required.

Anyone who has been affected by a cardiac arrest and needs support can visit resus.org.uk/public-resource/support-after-cardiac-arrest.

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