we need to talk about these negative reviews in #gnome #software. they're absolutely useless?
I wonder if that's why #flathub and #bazaar don't show them?
even with a bad bug report I'm happy to help track down the problem. this however leaves me with nothing but a bad feeling.
perhaps we can ask to file a report when users select a 1 or 2 star review. the link is right there in the metainfo file...
in the proprietary app world this may be expected because it's harder to engage with the developers.
but we have the benefit to actually reach out and fix stuff fast.
@sri @hbons I've landed on the idea that app store feedback should look like:
👍 I like it!
⚠️ Report an issue
You can calculate relative rankings based on number of downloads combined with number of 👍. And then reporting an issue should go straight to the developer's issue reporting solution, not the app store.
I don’t think qualitative free-form reviews are a successful design, *especially* with how software packaging works on Linux.
@cassidy @sri @hbons
In the world of constantly-improving FLOSS apps, negative reviews absolutely need a limited lifespan IMHO, because they will never reflect reality in anything beyond short-term shelf life: https://gitlab.gnome.org/GNOME/gnome-software/-/issues/2181
@cassidy i'd be down to puke out editorial content for gnome apps on flathub, if there was backend support ... that actually sounds kind of fun and relaxing. i find myself doing a half-baked job of that on here and bsky anyway, though my reviews here just tend to be effusive nonsense. ;)
cc @razze (in case this is already a thing or ends up in the pipeline)
@cassidy @sri @hbons I would think the rate of likes vs downloads could differ depending on how much specific app stores push users to like apps in their UIs. If KDE Discover, for example, decided not to promote the like feature as strongly, we might see lower scores for KDE apps.
There is also the issue that Flatpak updates sometimes get counted as downloads for technical reasons.
@hbons assuming that there even is a bug.
When reading a lot of these reviews, one can easily get the impression that stuff is more fundamentally broken on those machines.
I remember a time with flatpaks where people would scrap together their desktop environment because they need everything minimalist and then be annoyed that stuff is broken when they just didn't install the required desktop integrations, e.g. portals or missing needed environment variables.
Hylke Bons 🥜
Sriram "sri" Ramkrishna - 😼
Cassidy James 
Jeff Fortin T. (風の庭園のNekohayo)
Steven Deobald
Juan Pablo Ugarte
Alexander Vanhee
Jelv🎴
Michael Nordmeyer
Sheogorath