Hylke Bons 🥜1d ago

we need to talk about these negative reviews in #gnome #software. they're absolutely useless?

I wonder if that's why #flathub and #bazaar don't show them?

even with a bad bug report I'm happy to help track down the problem. this however leaves me with nothing but a bad feeling.

perhaps we can ask to file a report when users select a 1 or 2 star review. the link is right there in the metainfo file...

Show threadHylke Bons 🥜1d ago

in the proprietary app world this may be expected because it's harder to engage with the developers.

but we have the benefit to actually reach out and fix stuff fast.

Show threadSriram "sri" Ramkrishna - 😼1d ago
@hbons some folks just have an emotional response and just throw in "feedback" with absolutely no detail. That said user reviewers are not bug reports. So I expect feedback to be kind of vague if they run into problems.
Show threadHylke Bons 🥜1d ago
@sri it's not ideal, but if I can reach out somehow to get a log that's fine...
Show threadSriram "sri" Ramkrishna - 😼1d ago
@hbons might worth communicating a way to reach the developer directly within gnome software or flathub.
Show threadCassidy James   1d ago

@sri @hbons I've landed on the idea that app store feedback should look like:

👍 I like it!
⚠️ Report an issue

You can calculate relative rankings based on number of downloads combined with number of 👍. And then reporting an issue should go straight to the developer's issue reporting solution, not the app store.

I don’t think qualitative free-form reviews are a successful design, *especially* with how software packaging works on Linux.

Show threadMichael Nordmeyer
@cassidy @sri @hbons Rankings can always be gamed, and most of the time they will. In this case, someone could download apps over and over again, and the ranking will drop. This will not only hurt the people whose app is downranked, but also the people who host the downloads.
Apr 14 at 10:19amWeb