Christian Brinkenberg1d ago
jolla

A heads up to everyone who has pre-ordered the new Jolla Phone.

The moment to complete your order is getting close and soon you will be able to finalize your full payment - personal email will follow soon.

Thank you for your trust and your patience. The Jolla Phone exists because of you. ❤️

#Jolla #SailfishOS #DigitalSovereignty #PrivacyFirst #CommunityPowered #European

Mar 24 at 6:59pmWeb
Show threadDequei 1d ago
@jolla Lets gooo
Show threadspla1d ago
@jolla nice 😀
Show threadJohan Wassberg 🦭1d ago
@jolla tried to contact you via email about refund but haven’t heard back for at-least a week. What’s up with that?
Show threadVleeuwe1d ago
@theseal @jolla likewise... We'll see - I bet they're a bit busy handling 400% more orders than the budgeted 2000 phones
Show threadKristoffer Lawson1d ago
@RWvanLeeuwen @theseal out of interest, why the refund?
Show threadJohan Wassberg 🦭1d ago
@Setok unexpected cost from a water leak
Show threadKristoffer Lawson1d ago
@theseal that’s fair. I don’t think any IP rating has been mentioned (kind of difficult I believe with that Other Half)
Show threadVleeuwe1d ago
@Setok @theseal I've posed this because of the lack of communication. I want tk complete the purchase and not have to wait for over half a year
Show threadKristoffer Lawson1d ago

@RWvanLeeuwen @theseal what communication would you like to see?

That might sound like a dumb question, but it’s honest and asked because they do seem to post somewhat regularly but perhaps you are looking for a specific style or channel.

Show threadVleeuwe1d ago
@Setok @theseal Hi, TL;DR: the communication from @jolla comes across as 'hey lets just post something and then the community will figure itself out'...
I've raised a ticket with the Jolla staff but there was not a single reply after two weeks. The above post is the second form of communication from Jolla that Ive seen after preordering. What I did see in the meantime was that another batch of perordering was opened. But then again @jolla did not reply to any type of question from my side so I am presuming they do not want* to respond to questions/tickets and instead are choosing to work themselves to death or whatever :-) [edit: typo]
Show threadKristoffer Lawson1d ago
@RWvanLeeuwen @theseal OK, that’s curious as I’ve seen regular posts about the development of the new phone. Perhaps on inbound messages the have indeed been super worked. It is a pretty tight team doing it compared to the big players :)
Show threadsoulchainer1d ago
@RWvanLeeuwen @theseal @jolla Same here. And zero response. Do you see a pattern here already?
Show threadHemppa1d ago
@theseal @jolla i have also sent email and raised a ticket regarding help with my user account but no answers in two three months. Not good.
Show threadAntti1d ago
@theseal @jolla @RWvanLeeuwen Jolla has said that they have 2-3 weeks worth of emails in the backlog. So it probably will just take time that they are able to process your refund request.
Show threadfelixw831d ago
@jolla 👍
Show threadDaniel - Schengen Ultra 🇪🇺1d ago
@jolla Yes, let's go.
Show thread_IRIX1d ago
@jolla 🍻
Show threaddodothedev🦤💻1d ago
@jolla
You must have heard my thoughts. I was about to contact you to ask when this would happen.
Show threadTroed Sångberg1d ago
@jolla <meme picture of Fry with a hand full of cash>
Show threadMartin Kostera1d ago
@Troed Sångberg
Show threadsoulchainer1d ago
@jolla Beware: when you ask about a refund, it's not very trustworthy. There is no easy way to do it in their site, neither in your order. And when you send an email about it: you get no automatic reply even. Sent an email on friday and still waiting any signal at all. Also specifically mentioned jolla here. NOTHING. So I expect they will ALLOW ME TO CANCEL ANYTIME AS PROMISED IN THEIR WEB, well... «anytime». Before «complete your order», which I DON'T WANT TO.
Show threadAntti1d ago
@soulchainer @jolla People haven't had any problems with refunding (that they have made public at least), but Jolla has said they have 2-3 weeks backlog of emails. So it just will take some time that they are able to process yours
Show threadsoulchainer1d ago
@Antti98 @jolla 2-3 weeks. Ufff... They process payments almost instantly. Well, it's better than nothing, I guess. Still, not the proper way to do things or gain trust. Thanks for the info.
Show threadAntti1d ago
@soulchainer @jolla I think the shop platform takes care of payment processing so it doesn't need manual work. Jolla is small team and I don't think they have specific customer support team. I kind of like how they put all possible resources for development but it back fires in case you would need response quickly.... Hopefully customer care gets better in the future!
Show threadsoulchainer1d ago
@Antti98 @jolla I hope so too. For the people coming after me. Me no more, sadly :(.
Show threadAntti23h ago
@soulchainer @jolla can I ask just out of curiosity, why do you want refund?
Show threadsoulchainer5h ago
@Antti98 @jolla Funded on December.
Not a single word till now. And no, I'm sorry, having to hunt «their words» in some social network or hidden in some forum doesn't count as keeping people on the loop. This is important, people are supporting with money, you shouldn't ask them to have a «quest» to get some information, like they «have to earn it». A lot of individuals do crowfunding today. Every single one of them do it better than Jolla. And they get less money. There is NO EXCUSE.
Show threadsoulchainer5h ago
@Antti98 @jolla Then, months later, with zero communication (do you guys know about email, is revolutionary, you can even send it in mass, automatically, neat, or maybe official info in the same place you're getting the money, make it easy? No?), you found some thread in a forum, read a lot, a lot of people talking. And after wasting a lot of time, you learn about the «more final specs» (which where not announced and you should wait... and then hunt the info).
Show threadsoulchainer5h ago
@Antti98 @jolla And them, such specs are not satisfactory enough. Not for the time you still have to wait and for the price (even the «reduced» price, and yeah, I know doing this kind of thing is expensive). And you are unemployed, so no income. You are supporting people who doesn't communicate at all, to get an expensive product some day in the future... and it's not even granted that such product will be usable enough. Probably you will still need to preserve your old phone or buy another
Show threadsoulchainer5h ago
@Antti98 @jolla Because of banking apps, which are pretty important. Also, you read in such thread about «problems with their browser» :). And about this being because there is no one giving it enough attention and this comes from before. And well... browser is also kinda important.
Show threadsoulchainer5h ago
@Antti98 @jolla So, with all this info you decide: better leave the experimentation and risk to people with a flow of money (so they don't value it properly), instead of risk your money in your situation with some guys that can't even have people supporting them properly in the loop, like they don't deserve it. Seriously, I believe what they are doing is needed and valuable, it's just the way they are doing it.
Show threadsoulchainer5h ago
@Antti98 @jolla And I still don't accept the way they do customer care. There are explanations (not directly given by them, but by others), but there are no satisfactory explanations neither good reasons. If you can't manage thousands of customers, you don't oversell your future product to thousands of customers and then you say «I can't handle this». You simply don't oversell. If you oversell, you should take care of it and be able to handle it, instead of making excuses.
Show threadsoulchainer5h ago
@Antti98 @jolla So, all this get me out :). I wish them luck and I wish people waiting for the product luck :D.
Show threadAntti5h ago
@soulchainer @jolla Thanks for detailed answer, helps hopefully also Jolla to do better in the future! All the best for you :)
Show threadAntti5h ago

@soulchainer @jolla Definitely fair. They so should hire someone just for answering emails, tickets, keeping website up to date, writing blogs or something to inform everyone outside the forum etc. Definitely room for improvement there.

But still, amazing that you initially jumped on ship and decided to support. I think that was brave move and you definitely have right to decide also jump off the ship. Kind of real effect of things company did and didn't do, which hopefully helps them improve

Show threadAntti5h ago

@soulchainer @jolla Yea, banking apps are quite hit or miss with all custom ROMs. Seems to be a little bit country specific, I have 5 financial apps working without problems (Finland), but some don't seem to have single working bank in their country.

Browser it is own topic... Very easy problem to mitigate with android browser, but up-to-date native browser would be much nicer. It is enormous task to update the browser so I kind of prefer them focusing other areas, but this would need solution

Show threadAntti5h ago
@soulchainer @jolla Thanks for the answer! Definitely understandable. For me the forum is very good communication channel as I look it quite often anyway. Or community meeting logs. But I definitely understand that there should have been better communication for this phone as there will be so many new comers joining. Communication kind of kept it's old form which was okay for old community members. I definitely hope Jolla could hire someone for the communication part who also good write blog etc
Show threadMad_Wombat1d ago
@jolla hi I preordered for the September batch and asked a follow up question to [email protected] but no answer yet. Is this the wrong email address?
Show threadAntti1d ago
@mad_wombat @jolla Email address is correct, but they have admitted they have 2-3 weeks backlog of emails. So the answer might take a while. If you have general questions, the forum is great place to find information
Show threadMad_Wombat1d ago
@Antti98 @jolla Ah that makes sense then. No was specific to my order, but then I’ll just practice my patience. Will have to wait until September anyway right?
Show threadAntti1d ago
@mad_wombat @jolla Yes, if you ordered one from the September batch, then you would get your unit earliest at September.
Show threadrudipher1d ago
@jolla very exciting! ☎️
Show threadBecker22h ago

@jolla Hey! Have any of the community got any email for completing the payment?

First buyer here and it’s feels this phone will be great.