jolla1d ago

A heads up to everyone who has pre-ordered the new Jolla Phone.

The moment to complete your order is getting close and soon you will be able to finalize your full payment - personal email will follow soon.

Thank you for your trust and your patience. The Jolla Phone exists because of you. ❤️

#Jolla #SailfishOS #DigitalSovereignty #PrivacyFirst #CommunityPowered #European

Show threadsoulchainer19h ago
@jolla Beware: when you ask about a refund, it's not very trustworthy. There is no easy way to do it in their site, neither in your order. And when you send an email about it: you get no automatic reply even. Sent an email on friday and still waiting any signal at all. Also specifically mentioned jolla here. NOTHING. So I expect they will ALLOW ME TO CANCEL ANYTIME AS PROMISED IN THEIR WEB, well... «anytime». Before «complete your order», which I DON'T WANT TO.
Show threadAntti
@soulchainer @jolla People haven't had any problems with refunding (that they have made public at least), but Jolla has said they have 2-3 weeks backlog of emails. So it just will take some time that they are able to process yours
Mar 25 at 1:44pmWeb
Show threadsoulchainer15h ago
@Antti98 @jolla 2-3 weeks. Ufff... They process payments almost instantly. Well, it's better than nothing, I guess. Still, not the proper way to do things or gain trust. Thanks for the info.
Show threadAntti15h ago
@soulchainer @jolla I think the shop platform takes care of payment processing so it doesn't need manual work. Jolla is small team and I don't think they have specific customer support team. I kind of like how they put all possible resources for development but it back fires in case you would need response quickly.... Hopefully customer care gets better in the future!
Show threadsoulchainer15h ago
@Antti98 @jolla I hope so too. For the people coming after me. Me no more, sadly :(.
Show threadAntti14h ago
@soulchainer @jolla can I ask just out of curiosity, why do you want refund?