Mastodawn

soulchainer

@jolla Beware: when you ask about a refund, it's not very trustworthy. There is no easy way to do it in their site, neither in your order. And when you send an email about it: you get no automatic reply even. Sent an email on friday and still waiting any signal at all. Also specifically mentioned jolla here. NOTHING. So I expect they will ALLOW ME TO CANCEL ANYTIME AS PROMISED IN THEIR WEB, well... «anytime». Before «complete your order», which I DON'T WANT TO.

Antti 1d ago

@soulchainer @jolla People haven't had any problems with refunding (that they have made public at least), but Jolla has said they have 2-3 weeks backlog of emails. So it just will take some time that they are able to process yours

soulchainer 1d ago

@Antti98 @jolla 2-3 weeks. Ufff... They process payments almost instantly. Well, it's better than nothing, I guess. Still, not the proper way to do things or gain trust. Thanks for the info.

Antti 1d ago

@soulchainer @jolla I think the shop platform takes care of payment processing so it doesn't need manual work. Jolla is small team and I don't think they have specific customer support team. I kind of like how they put all possible resources for development but it back fires in case you would need response quickly.... Hopefully customer care gets better in the future!

soulchainer 1d ago

@Antti98 @jolla I hope so too. For the people coming after me. Me no more, sadly :(.

Antti 23h ago

@soulchainer @jolla can I ask just out of curiosity, why do you want refund?

@Antti98 @jolla Funded on December.
Not a single word till now. And no, I'm sorry, having to hunt «their words» in some social network or hidden in some forum doesn't count as keeping people on the loop. This is important, people are supporting with money, you shouldn't ask them to have a «quest» to get some information, like they «have to earn it». A lot of individuals do crowfunding today. Every single one of them do it better than Jolla. And they get less money. There is NO EXCUSE.

@Antti98 @jolla Then, months later, with zero communication (do you guys know about email, is revolutionary, you can even send it in mass, automatically, neat, or maybe official info in the same place you're getting the money, make it easy? No?), you found some thread in a forum, read a lot, a lot of people talking. And after wasting a lot of time, you learn about the «more final specs» (which where not announced and you should wait... and then hunt the info).

@Antti98 @jolla And them, such specs are not satisfactory enough. Not for the time you still have to wait and for the price (even the «reduced» price, and yeah, I know doing this kind of thing is expensive). And you are unemployed, so no income. You are supporting people who doesn't communicate at all, to get an expensive product some day in the future... and it's not even granted that such product will be usable enough. Probably you will still need to preserve your old phone or buy another

@Antti98 @jolla Because of banking apps, which are pretty important. Also, you read in such thread about «problems with their browser» :). And about this being because there is no one giving it enough attention and this comes from before. And well... browser is also kinda important.

soulchainer 4h ago

@Antti98 @jolla So, with all this info you decide: better leave the experimentation and risk to people with a flow of money (so they don't value it properly), instead of risk your money in your situation with some guys that can't even have people supporting them properly in the loop, like they don't deserve it. Seriously, I believe what they are doing is needed and valuable, it's just the way they are doing it.

soulchainer 4h ago

@Antti98 @jolla And I still don't accept the way they do customer care. There are explanations (not directly given by them, but by others), but there are no satisfactory explanations neither good reasons. If you can't manage thousands of customers, you don't oversell your future product to thousands of customers and then you say «I can't handle this». You simply don't oversell. If you oversell, you should take care of it and be able to handle it, instead of making excuses.

soulchainer 4h ago

@Antti98 @jolla So, all this get me out :). I wish them luck and I wish people waiting for the product luck :D.

@soulchainer @jolla Thanks for detailed answer, helps hopefully also Jolla to do better in the future! All the best for you :)

@soulchainer @jolla Definitely fair. They so should hire someone just for answering emails, tickets, keeping website up to date, writing blogs or something to inform everyone outside the forum etc. Definitely room for improvement there.

But still, amazing that you initially jumped on ship and decided to support. I think that was brave move and you definitely have right to decide also jump off the ship. Kind of real effect of things company did and didn't do, which hopefully helps them improve

@soulchainer @jolla Yea, banking apps are quite hit or miss with all custom ROMs. Seems to be a little bit country specific, I have 5 financial apps working without problems (Finland), but some don't seem to have single working bank in their country.

Browser it is own topic... Very easy problem to mitigate with android browser, but up-to-date native browser would be much nicer. It is enormous task to update the browser so I kind of prefer them focusing other areas, but this would need solution