jolla

A heads up to everyone who has pre-ordered the new Jolla Phone.

The moment to complete your order is getting close and soon you will be able to finalize your full payment - personal email will follow soon.

Thank you for your trust and your patience. The Jolla Phone exists because of you. ❤️

#Jolla #SailfishOS #DigitalSovereignty #PrivacyFirst #CommunityPowered #European

Mar 24 at 6:59pmWeb
Show threadDequei 1d ago
@jolla Lets gooo
Show threadspla1d ago
@jolla nice 😀
Show threadJohan Wassberg 🦭1d ago
@jolla tried to contact you via email about refund but haven’t heard back for at-least a week. What’s up with that?
Show threadVleeuwe1d ago
@theseal @jolla likewise... We'll see - I bet they're a bit busy handling 400% more orders than the budgeted 2000 phones
Show threadKristoffer Lawson23h ago
@RWvanLeeuwen @theseal out of interest, why the refund?
Show threadJohan Wassberg 🦭16h ago
@Setok unexpected cost from a water leak
Show threadKristoffer Lawson15h ago
@theseal that’s fair. I don’t think any IP rating has been mentioned (kind of difficult I believe with that Other Half)
Show threadVleeuwe15h ago
@Setok @theseal I've posed this because of the lack of communication. I want tk complete the purchase and not have to wait for over half a year
Show threadKristoffer Lawson15h ago

@RWvanLeeuwen @theseal what communication would you like to see?

That might sound like a dumb question, but it’s honest and asked because they do seem to post somewhat regularly but perhaps you are looking for a specific style or channel.

Show threadVleeuwe14h ago
@Setok @theseal Hi, TL;DR: the communication from @jolla comes across as 'hey lets just post something and then the community will figure itself out'...
I've raised a ticket with the Jolla staff but there was not a single reply after two weeks. The above post is the second form of communication from Jolla that Ive seen after preordering. What I did see in the meantime was that another batch of perordering was opened. But then again @jolla did not reply to any type of question from my side so I am presuming they do not want* to respond to questions/tickets and instead are choosing to work themselves to death or whatever :-) [edit: typo]
Show threadKristoffer Lawson11h ago
@RWvanLeeuwen @theseal OK, that’s curious as I’ve seen regular posts about the development of the new phone. Perhaps on inbound messages the have indeed been super worked. It is a pretty tight team doing it compared to the big players :)
Show threadsoulchainer10h ago
@RWvanLeeuwen @theseal @jolla Same here. And zero response. Do you see a pattern here already?
Show threadHemppa10h ago
@theseal @jolla i have also sent email and raised a ticket regarding help with my user account but no answers in two three months. Not good.
Show threadAntti8h ago
@theseal @jolla @RWvanLeeuwen Jolla has said that they have 2-3 weeks worth of emails in the backlog. So it probably will just take time that they are able to process your refund request.
Show threadfelixw831d ago
@jolla 👍
Show threadDaniel - Schengen Ultra 🇪🇺1d ago
@jolla Yes, let's go.
Show thread_IRIX1d ago
@jolla 🍻
Show threaddodothedev🦤💻1d ago
@jolla
You must have heard my thoughts. I was about to contact you to ask when this would happen.
Show threadTroed Sångberg1d ago
@jolla <meme picture of Fry with a hand full of cash>
Show threadMartin Kostera1d ago
@Troed Sångberg
Show threadsoulchainer11h ago
@jolla Beware: when you ask about a refund, it's not very trustworthy. There is no easy way to do it in their site, neither in your order. And when you send an email about it: you get no automatic reply even. Sent an email on friday and still waiting any signal at all. Also specifically mentioned jolla here. NOTHING. So I expect they will ALLOW ME TO CANCEL ANYTIME AS PROMISED IN THEIR WEB, well... «anytime». Before «complete your order», which I DON'T WANT TO.
Show threadAntti8h ago
@soulchainer @jolla People haven't had any problems with refunding (that they have made public at least), but Jolla has said they have 2-3 weeks backlog of emails. So it just will take some time that they are able to process yours
Show threadsoulchainer7h ago
@Antti98 @jolla 2-3 weeks. Ufff... They process payments almost instantly. Well, it's better than nothing, I guess. Still, not the proper way to do things or gain trust. Thanks for the info.
Show threadAntti7h ago
@soulchainer @jolla I think the shop platform takes care of payment processing so it doesn't need manual work. Jolla is small team and I don't think they have specific customer support team. I kind of like how they put all possible resources for development but it back fires in case you would need response quickly.... Hopefully customer care gets better in the future!
Show threadsoulchainer7h ago
@Antti98 @jolla I hope so too. For the people coming after me. Me no more, sadly :(.
Show threadAntti6h ago
@soulchainer @jolla can I ask just out of curiosity, why do you want refund?
Show threadMad_Wombat10h ago
@jolla hi I preordered for the September batch and asked a follow up question to [email protected] but no answer yet. Is this the wrong email address?
Show threadAntti8h ago
@mad_wombat @jolla Email address is correct, but they have admitted they have 2-3 weeks backlog of emails. So the answer might take a while. If you have general questions, the forum is great place to find information
Show threadMad_Wombat7h ago
@Antti98 @jolla Ah that makes sense then. No was specific to my order, but then I’ll just practice my patience. Will have to wait until September anyway right?
Show threadAntti7h ago
@mad_wombat @jolla Yes, if you ordered one from the September batch, then you would get your unit earliest at September.
Show threadrudipher8h ago
@jolla very exciting! ☎️
Show threadBecker5h ago

@jolla Hey! Have any of the community got any email for completing the payment?

First buyer here and it’s feels this phone will be great.