Karol Pięknik
Lesley Carhart 
AI isn’t replacing shit
LOL at the replies from cultists from the Holy Reformed Church of his Holiness LLM in my mentions. I’m on a 18,000km journey without a shower or a change of clothes, and AI geniuses are making my life worse. Please, shill your religion.
I don’t know how to convey to you that all the training data in the world will in fact not give the chatbot standing between people and home empathy.
Mark MullenJust give her a chance! She's almost there!
Frank Endrullat 🌻@mmm @hacks4pancakes Which would be fine if the costs where not so astronomical in terms of money, computing infrastructure, energy infrastructure for operating and cooling. And the additional challenges that it brings for climate change. And last but not least, if it wasn’t training on dodgy sources.
AI is good at supporting narrow problems with narrow appropriate datasets, but this is nothing new, it’s been around since the late 80s when it was called expert systems.
@mmm @hacks4pancakes The ONLY thing new here is the ability to process natural language, as opposed to having to learn elaborate query languages / syntax.
Antonio@antonio106 @FrankEndrullat @hacks4pancakes
I was kidding, Preachy McPreachFace.
JackGangi@mmm @hacks4pancakes on the one hand I 100% agree. On the other hand I have had this exact same exchange with an united employee.
Steve@hacks4pancakes every time some tries to get me to accept the religion of LLMs this is all that pops into my head
Wilfried KlaebeAI Cultists, please shun your religion!
Chilly 
🛡️ 
@hacks4pancakes
This robot is against robotheism.
This robot is against robotheism.
Orca 🌻 | 🎀 | 🪁 | 🏴🏳️⚧️@hacks4pancakes
Of course we can fix the problem of the big shiny AI making your life miserable by making bigger shinier AI!!1! /s
My ass 😅
Of course we can fix the problem of the big shiny AI making your life miserable by making bigger shinier AI!!1! /s
My ass 😅
Oliver D. Reithmaier@hacks4pancakes at least it isn't trying to upsell you
@odr_k4tana this is hour 8 of 30 in transit I would murder
D2@odr_k4tana yet. Yet.
jb@hacks4pancakes I’m certain UAL has found a way to ensure their AI shits itself instead of helping.
Arthur@hacks4pancakes That's better than expected. My experience with AI applied here would be "Go to the (non existent) gate and take the (non existent) flight and receive the (non existent) refund."
Can Acar@turi it is very likely that they added something that checks for (non existent) stuff and replaces the response with a generic "sorry I could not find anything for that". @hacks4pancakes
Simonoid@hacks4pancakes
They just automated the level of service they want to give their customers.
They just automated the level of service they want to give their customers.
Magnus Ahltorp@hacks4pancakes It is replacing things, though, as evidenced by this screenshot. It’s just not replacing it with something that works.
Corpomancer@ahltorp @hacks4pancakes It works wonders for short term corporate profits, a perfectly over hyped reason to restructure any business on a dime.
Ricardo Tavares@hacks4pancakes @SecurityWriter Think these customer support bots actually have very little AI, if any. Feels like just a fresh coat of paint on the same old thing.
@t_var_s @SecurityWriter I didn’t say it was a LLM. I said it was AI.
Misuse Case@t_var_s @hacks4pancakes @SecurityWriter My brother in Christ, all these kinds of things that have existed since before LLMs are getting retconned as AI these days. I’m sure whatever is under the hood of this chatbot is one of those types of things.
Space Invader@hacks4pancakes AI will replace the human who maybe could have helped you.
The customer experience will suffer, but think of the shareholders!
@spaceinvader guess nobody will ever make their destination again, oh well
@hacks4pancakes
Gunna need a lot less catering for all these passengers not on the planes. Even more savings!
Gunna need a lot less catering for all these passengers not on the planes. Even more savings!
trisweb@spaceinvader @hacks4pancakes how much do you think people would pay for an 80% chance they get to where they’re trying to go? 70%?
@trisweb @hacks4pancakes
You’re basically re-inventing the lotto but with greater overhead costs. Buy a ticket for $10, wait for the drawing, and see if you’re this weeks winner! The private jet will pick you up and fly you anywhere you want to go.
Plus as a nonscheduled charter that would operate under FAR part 135 rules vs 121. Even more ways to cheap out.
vxo@hacks4pancakes
Well to be fair when I had that issue while flying United their call center's humans would just hang up, so it's providing the same level of service
Well to be fair when I had that issue while flying United their call center's humans would just hang up, so it's providing the same level of service
lbnvds@hacks4pancakes I’d love to see some research on the final result of moving something that requires accountability, like customer service, to the hands of LLMs. Companies are usually separated from direct brand damage via a human layer. As in, I’d initially get mad at the person behind the computer if they were not being helpful. If this happened more than twice, then I’d be pissed at the company, but usually never on the first occurrence. With LLMs, damage is direct.
Mark ⛵️🏳️🌈@hacks4pancakes I had a similar experience a while ago and found that entering into a series of ‘oh for the love of god’ rants with appropriate use of profanity resulted in the almighty AI giving up and passing me over to an ActualPerson™️
Hope you get it sorted 🤞🏻
@not_a_label @hacks4pancakes am looking forward to my future, where ‘are you fucking kidding me?’ Is defensible as ‘said because I was attempting to bypass a hallucinating AI’.
Alien software, human hardware@hacks4pancakes this is getting more relevant by the day: https://youtu.be/HbDnxzrbxn4
Elevator Recognition | Burnistoun
James Tinmouth@hacks4pancakes i enjoyed the EE one that repeatedly insisted I rephrased my question in fewer words. All the way right down to and including one word (which by then I'll admit it wasn't actually a question).
Pino Carafa@hacks4pancakes "Yeah but but butbut you need to phrase your question right".
Let me know when the first idiot throws THAT one at you.
Space Hobo@rozeboosje @hacks4pancakes It's simple you just need to phrase it in COBOL.
@spacehobo @rozeboosje @hacks4pancakes
++++++++ [>++++++++++++>+++++++++++++<<-] >++++. -. >+++++++. <+. +.
Karsten@hacks4pancakes this dialogue reads rather like artificial ignorance...
Stumpy The Mutt@byteborg @hacks4pancakes no, it's actual stupidity.
Schamschula@hacks4pancakes No kidding! A couple of weeks ago, due to a technical issue, my bag came on a later flight. There was no way to get any useful information from the UAL chat bot. Unfortunately, the voice system also uses the chat bot. On the third call I found a way to talk to a human agent. They took the necessary information and I eventually got my bag delivered to where I was staying.
@hacks4pancakes why are your alt texts so singularly unhelpful? Everyone else when the image has text had a copy of the text. Yours has some vague description of what's going on that assiduously avoids actually saying what's in the image.
Laukidh@stark @hacks4pancakes Seems clear to me.
feliks✨@hacks4pancakes had similar experiences for now. all the corp chatbots were useful for yet was relaying me to a human with a summary of their own failure
m0xEE@[email protected] @[email protected]
They are probably good at letting highly frustrated customers blow off some steam before reaching an actual support person.
Might have the opposite effect though… Interacting with these things often amplifies the frustration 😅
They are probably good at letting highly frustrated customers blow off some steam before reaching an actual support person.
Might have the opposite effect though… Interacting with these things often amplifies the frustration 😅
@m0xEE @hacks4pancakes either way i hope that the data on all this friction is used to improve the service
MessagingMatters@hacks4pancakes It’s still unreliable for sure
Matt@hacks4pancakes This happened to me once but thankfully we booked through a human travel agent that one time and it was relatively painless to resolve through them after getting a run-around on an automated system and a $250 phone bill being put on hold for more than an hour only to get my call dropped
SuperIlu@hacks4pancakes dunno, this conversation is as helpful as many support calls I had with humans...
Edwin G. 
Ruth@hacks4pancakes I have a friend who uses it in an art form her work is beautiful, but then you have people like musk who grok unleashed a horrible rant and explained to someone how to break in and harm them, it clearly needs to be regulated, because depending on the person it's either good or bad, and your example unpredictable.
JWM (Joe No Se)@hacks4pancakes To be fair, it IS replacing customer service in this case…but with something much worse :(
@hacks4pancakes true story. I went through this in the days before all of these bots. Or smartphones. My first flight was delayed, but I was onboard. They wouldn't let me use my cellphone because the doors were closed. I knew I had almost no chance of making the connection.
I told the flight attendant, who was verbally sympathetic but would do nothing for me. I told the captain. Same thing.
Got to SFO, got to the connecting gate. The agent told me to my face that it was my fault I missed the connection and she wasn't going to do anything to help me, either. I was free to buy a new ticket, though. But they were sold out for the rest of the day.
United has been horrid for a very, very long time.
Darren@hacks4pancakes @pluralistic I would say they actually mimic the utility of the pre-AI chat bots pretty authentically
Pseudo NymI don't know, seems to be replacing shit, just fine.
antimu0n 🤘 metal lynx ♿ 🏳️🌈🏳️⚧️@hacks4pancakes but it does, in this very example it's replacing expensive workers with useless cheap garbage. They know it's shit, they don't care as long as it cuts costs and fuck over labor, investors are happy.
ǝʌɐp
EtherAndRhum@hacks4pancakes peak #enshittification is coming.