@hacks4pancakes I’d love to see some research on the final result of moving something that requires accountability, like customer service, to the hands of LLMs. Companies are usually separated from direct brand damage via a human layer. As in, I’d initially get mad at the person behind the computer if they were not being helpful. If this happened more than twice, then I’d be pissed at the company, but usually never on the first occurrence. With LLMs, damage is direct.