I now (finally) got back a response from Kiwibank on my formal complaint to them, for sending extensive information on mortgages and mortgage applications to clients (us) by plain text email (with PDF attachments).
In a way I *knew* it would come out this way. A lot of weasle words making statements that they're compliant with the Credit Contracts and Consumer Finance Act 2003 (LOL, > 20 years old), having extensive 'controls in place' and using 'transit protection'. As if they could control what happens on a service provider's side with (A) the content of the emails, and (B) them actually *also* transmitting them on with transit encryption.
Even if it is compliant, it just should not be *acceptable* by the point of view on how to conduct business.
How naive do they think people are who are *explicitly* asking about these issues?
This is some serious #SecurityTheatre they're pulling off.
Now I need to come off of my rage, or my freediving training will not be effective tonight ...
