Job opportunity: Front Line Software Support Engineer- Grade 13 at Alma Observatory

The successful candidate will join the Software Group within the ALMA Department of Computing, contributing to computing activities that ensure the smooth operation of the observatory. Their responsibilities will include supporting computing systems, deploying software releases, configuring software, investigating issues, and generating detailed reports.Tasks and activities will be assigned, monitored, and managed within the ADC/SG management structure, which consists of the Group Manager and Technical Leads.KEY RESPONSIBILITIES·      Provide front-line support to observatory operations by recovering computing systems when issues arise during scientific or engineering activities.·      Investigation and Reporting of computing issues detected during operations.·      Install and configure software critical to the observatory's core processes, including data acquisition, processing, transmission, and delivery.·      Maintain, install, and/or develop operational applications and scripts aimed at supporting and enhancing operational workflows.·      Offer guidance and support to non-software engineers and astronomers on the effective use of ALMA software.WORKING CONDITIONS·      The position duty station is the Operations Support Facility (OSF) working in an 8x6 shift schedule. ·      The position requires to work during evening/night shifts in 11 hours work schedule. ·      Work is typically performed indoors.Deadline for applications: Friday, January 10th, 2025 at 12 pm Chile time.