Mastodawn

As a public servant, I write weekly notes to let people see what I do. #ServiceStandard work continued in my week 197, with more guidance published, more interaction #design and content support arriving, and #serviceQuality work soon involving big citizen workshops. (👋🏻 @[email protected])

Week #197 at the Digital Servi...

Week #197 at the Digital Service: Notes for 2–6 February

Service Standard work continued in Martin’s week 197, with more guidance published, more interaction design and content support arriving, and service quality work soon involving citizen workshops. Martin also completed service design interviews and is now preparing another role opening.

Verwaltungsgestaltung • Notizen

Yonhap Infomax News Jan 14

South Korea’s Land Minister Kim Yoon Deok stressed that service quality, not institutional interests, should drive the integration of Korail and SR, urging improvements across rail, road, and aviation operations to better serve the public and enhance safety standards.
#YonhapInfomax #ServiceQuality #Korail #SR #PublicSafety #TransportIntegration #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=99820

Land Minister Says 'Public Unconcerned with Korail vs. SR—Service Quality Comes First'

South Korea’s Land Minister Kim Yoon Deok stressed that service quality, not institutional interests, should drive the integration of Korail and SR, urging improvements across rail, road, and aviation operations to better serve the public and enhance safety standards.

Yonhap Infomax

Yonhap Infomax News Nov 11

Korean Air Co. has secured the top spot in both the Korea Service Quality Index and National Customer Satisfaction Index for 2025, marking consecutive wins in the airline sector and highlighting its ongoing commitment to service excellence.
#YonhapInfomax #KoreanAir #ServiceQuality #NCSI #KSSQI #CustomerSatisfaction #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=90263

Korean Air Tops Airline Sector in Service Quality and National Customer Satisfaction Index

Korean Air Co. has secured the top spot in both the Korea Service Quality Index and National Customer Satisfaction Index for 2025, marking consecutive wins in the airline sector and highlighting its ongoing commitment to service excellence.

Yonhap Infomax

King County Metro (bot)Sep 24

Supervisor Spotlight: Highlighting those who keep us moving
https://kingcountymetro.blog/2025/09/24/supervisor-spotlight-highlighting-those-who-keep-us-moving/
#KingCountyMetro #TransitControlCenter #BaseOperations #ServiceQuality #Supervisors #People

Supervisor Spotlight: Highlighting those who keep us moving

Expert Metro staff work tirelessly to deliver service across 150 routes and over 300,000 boardings a day. You don’t see them, but they’re essential to making sure your trip goes smooth…

Metro Matters

Show thread

agile Sep 14, 2025

History shows the opposite works. Strong companies invest in their teams. They pay fairly to keep good people. Reliable service builds trust and keeps customers. You can't build loyalty with the lowest bidder.

So why keep racing to the bottom? Do you want a business that lasts, or one that just looks cheap on paper?

#CheapLaborTrap #BusinessMyths #TransportationIndustry #InvestInPeople #FairPay #EmployeeRetention #CustomerTrust #ServiceQuality #BusinessStrategy #SustainableGrowth (2/2)

King County Metro (bot)Jul 18, 2025

Supervisor Spotlight: Highlighting those behind the scenes who keep us moving
https://kingcountymetro.blog/2025/07/18/supervisor-spotlight-highlighting-those-behind-the-scenes-who-keep-us-moving-7/
#KingCountyMetro #TransitControlCenter #BaseOperations #ServiceQuality #Supervisors #People

Supervisor Spotlight: Highlighting those behind the scenes who keep us moving

It takes a lot of people to keep a transit system running smoothly across 150 routes and over 300,000 boardings a day. Bus drivers are the most visible part of any transit system, and there are peo…

Metro Matters

King County Metro (bot)Apr 29, 2025

Supervisor Spotlight: Highlighting those behind the scenes who keep us moving
https://kingcountymetro.blog/2025/04/29/supervisor-spotlight-highlighting-those-behind-the-scenes-who-keep-us-moving-5/
#KingCountyMetro #TransitControlCenter #ServiceQuality #BusOperations #People

Supervisor Spotlight: Highlighting those behind the scenes who keep us moving

It takes a lot of people to keep a transit system running smoothly across 150 routes and over 300,000 boardings a day. Bus drivers are the most visible part of any transit system, but there are peo…

Metro Matters

Yonhap Infomax News Apr 20, 2025

Insurance Research Institute warns of potential mismanagement in nursing facilities owned by private equity funds, emphasizing the need for stronger oversight and management of non-care costs to maintain service quality.
#YonhapInfomax #PrivateEquityFunds #NursingFacilities #NonCareCosts #ServiceQuality #InstitutionalImprovements #Economics #FinancialMarkets #Banking #Securities #Bonds #StockMarket
https://en.infomaxai.com/news/articleView.html?idxno=59442

Insurance Research Institute - 'Potential for Mismanagement in Nursing Facilities Owned by Private Equity Funds - Need to Manage Non-Care Costs'

Insurance Research Institute warns of potential mismanagement in nursing facilities owned by private equity funds, emphasizing the need for stronger oversight and management of non-care costs to maintain service quality.

Yonhap Infomax

Dr. rer. pol. Fabian Walke Dec 11, 2024

Which quality factors are crucial for high 𝗼𝗿𝗴𝗮𝗻𝗶𝘇𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 🚀 in 𝗱𝗶𝗴𝗶𝘁𝗮𝗹, 𝗽𝗵𝘆𝘀𝗶𝗰𝗮𝗹 𝗮𝗻𝗱 𝗼𝗺𝗻𝗶𝗰𝗵𝗮𝗻𝗻𝗲𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀? 🤔 Check out this new open-access publication http://dx.doi.org/10.1108/IJQSS-06-2023-0077 in the International Journal of Quality and Service Sciences.

The findings 💡 of this study are clear: 𝗽𝗿𝗼𝗰𝗲𝘀𝘀 𝗾𝘂𝗮𝗹𝗶𝘁𝘆 stands out as the key factor. Particularly in omnichannel services, efficient and seamless processes play a decisive role.

#TIHPS #performance #quality #KPIs #omnichannel #servicequality

Process quality matters: investigating the inherent characteristics of quality and performance in digital, physical and omnichannel services | Emerald Insight

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Dr. rer. pol. Fabian Walke Nov 7, 2024

After years (!) of work, my research results have finally been published in the renowned journal 'Public Administration': https://doi.org/10.1111/padm.13038

#OpenAccess #Research #PublicAdministration #ServiceQuality #Omnichannel #TIHPS #Framework #Quality #MeasurementScale #Instrument