As a public servant, I write weekly notes to let people see what I do. In my week 209, I recorded an #accessibility podcast, participated in concept testing sessions for the #ServiceStandard and met a UX designer from the State Pension provider. We also discussed bold and bland branding.

Week #209 at the Digital Servi...

You gotta listen to your users —to understand their contexts, constraints & mental models. It never stops. Today, I was in 1.5 concept testing rounds w/ #ServiceStandard users, moderated by @[email protected], as we’re looking into a new kind of self-check. Valuable discussions afterwards!

‘Implementing change’ was the title of a 15-minute input I gave this morning at the @[email protected]’s Directorate-General for Digital Services in Brussels. At the invitation of DIGIT’s iLab, I spoke about the support system for #ServiceStandard and #Digitalcheck. 🎤 Slides: github.com/digitalservi...

What’s public servants’ view on the German #ServiceStandard? @[email protected] did some research. Among other things, he found: • People don’t know if their thing is a service • People don’t know if they have to comply with it • People don’t find what they expect to find on its website

💥 3 new pieces of guidance for the German #ServiceStandard ’s handbook on measurement and measuring service success: • On analysing data and applying the insights gained • On defining key metrics • On selecting suitable data sources servicestandard.gov.de/handbuch We are rolling!

As a public servant, I write weekly notes to let people see what I do. I attended various kick-offs, including for new guidance, new websites, a support hotline, a blog post, and a white paper. I participated in another #ServiceStandard intro workshop and attended events on AI and digitalisation.

Week #201 at the Digital Servi...

From a civil servant, hesitant to do #userResearch and follow the #ServiceStandard: “We are all human beings, after all, and we try to examine whether someone, who is not a civil servant, could also manage to do it.”

Very slowly, we are putting things in order in Germany. After moving the updated #ServiceStandard to servicestandard.gov.de, the cross-government #designSystem KERN is now available via designsystem.gov.de. It’s the slow but steady progress I’ve been hoping for, dealing with government’s long slog

People have been asking for it: There are now posters for the German #ServiceStandard that everyone can download and print – a larger overview poster of all 13 points and smaller ones for each individual point. 👇🏻 servicestandard.gov.de/poster/

As a public servant, I write weekly notes to let people see what I do. #ServiceStandard work continued in my week 197, with more guidance published, more interaction #design and content support arriving, and #serviceQuality work soon involving big citizen workshops. (👋🏻 @[email protected])

Week #197 at the Digital Servi...