Using cross-gov community sessions to get work-in-progress feedback on #ServiceStandard handbook guidance works best!

Today, @[email protected] runs a session on the new guidance he is writing.

The Federal Printing Office, City of Munich, City State of Hamburg, PD, @[email protected] offer feedback.

One in 🇩🇪 German: Earlier this month, at @[email protected]’s CityLAB Summer Conference, Thomas Bendig from the Federal Ministry for Digital Transformation and Government Modernisation and I spoke about the #ServiceStandard and the cross-government brand and design system. The recording is up.

Vortrag: Services, die funktio...

I love working close to teams. I love seeing what they work on.

I still spend various hours per week with a few teams, including the #ServiceStandard team.

Today, we looked at visual regression tests for servicestandard.gov.de as part of our weekly sprint review.

Good stuff!

On stage: Making services better and rebuilding trust with the state – Thomas Bendig from the Federal Ministry for Digital Transformation & Government Modernisation and I spoke at @[email protected]‘s CityLAB Sommerkonferenz about #ServiceStandard and #DigitaleDachmarke, the cross-gov brand

As a public servant, I write weekly notes to let people see what I do. In my week 209, I recorded an #accessibility podcast, participated in concept testing sessions for the #ServiceStandard and met a UX designer from the State Pension provider. We also discussed bold and bland branding.

Week #209 at the Digital Servi...

You gotta listen to your users —to understand their contexts, constraints & mental models. It never stops. Today, I was in 1.5 concept testing rounds w/ #ServiceStandard users, moderated by @[email protected], as we’re looking into a new kind of self-check. Valuable discussions afterwards!

‘Implementing change’ was the title of a 15-minute input I gave this morning at the @[email protected]’s Directorate-General for Digital Services in Brussels. At the invitation of DIGIT’s iLab, I spoke about the support system for #ServiceStandard and #Digitalcheck. 🎤 Slides: github.com/digitalservi...

What’s public servants’ view on the German #ServiceStandard? @[email protected] did some research. Among other things, he found: • People don’t know if their thing is a service • People don’t know if they have to comply with it • People don’t find what they expect to find on its website

💥 3 new pieces of guidance for the German #ServiceStandard ’s handbook on measurement and measuring service success: • On analysing data and applying the insights gained • On defining key metrics • On selecting suitable data sources servicestandard.gov.de/handbuch We are rolling!

As a public servant, I write weekly notes to let people see what I do. I attended various kick-offs, including for new guidance, new websites, a support hotline, a blog post, and a white paper. I participated in another #ServiceStandard intro workshop and attended events on AI and digitalisation.

Week #201 at the Digital Servi...