Martin JordanMar 7
As a public servant, I write weekly notes to let people see what I do. I attended various kick-offs, including for new guidance, new websites, a support hotline, a blog post, and a white paper. I participated in another #ServiceStandard intro workshop and attended events on AI and digitalisation.

Week #201 at the Digital Servi...
Week #201 at the Digital Service: Notes for 2–6 March

Martin kicked off several initiatives during his week #201 at Digital Service, including new guidance, new websites, a support hotline, a blog post, and a white paper. He participated in another Service Standard introduction workshop and attended official events on AI and digital transformation.

Verwaltungsgestaltung • Notizen
Martin JordanMar 6
From a civil servant, hesitant to do #userResearch and follow the #ServiceStandard: “We are all human beings, after all, and we try to examine whether someone, who is not a civil servant, could also manage to do it.”
Martin JordanFeb 18
Very slowly, we are putting things in order in Germany. After moving the updated #ServiceStandard to servicestandard.gov.de, the cross-government #designSystem KERN is now available via designsystem.gov.de. It’s the slow but steady progress I’ve been hoping for, dealing with government’s long slog
Der Servicestandard

Der Servicestandard setzt Maßstäbe für digitale Verwaltungsangebote: 13 Punkte für Verständlichkeit, Sicherheit und Orientierung an den Bedürfnissen der Nutzenden.

Martin JordanFeb 13
People have been asking for it: There are now posters for the German #ServiceStandard that everyone can download and print – a larger overview poster of all 13 points and smaller ones for each individual point. 👇🏻 servicestandard.gov.de/poster/
Martin JordanFeb 8
As a public servant, I write weekly notes to let people see what I do. #ServiceStandard work continued in my week 197, with more guidance published, more interaction #design and content support arriving, and #serviceQuality work soon involving big citizen workshops. (👋🏻 @[email protected])

Week #197 at the Digital Servi...
Week #197 at the Digital Service: Notes for 2–6 February

Service Standard work continued in Martin’s week 197, with more guidance published, more interaction design and content support arriving, and service quality work soon involving citizen workshops. Martin also completed service design interviews and is now preparing another role opening.

Verwaltungsgestaltung • Notizen
Martin JordanFeb 8
#FixTheForms, as @[email protected] puts it. In the absence of universal standards within German government for what constitutes good #formDesign, we published 3 new pieces of guidance to address this void. You find them in the handbook section of the German #ServiceStandard website. 1/X
David O'BrienFeb 4

As a service designer, I was initially wary of service assessments.

I feared they might be burdensome and bureaucratic when we needed to move fast.

In reality, the opposite was true.

Make the service standard work for you

#ServiceDesign #ServiceStandard

https://design.scotentblog.co.uk/make-the-service-standard-work-for-you/

Make the service standard work for you | Scottish Enterprise Design blog

The way service assessments work is changing. As a service designer, I was initially wary of service assessments. I feared they might be burdensome and bureaucratic when we needed to move fast. In reality, the opposite was true. When we were developing findbusinesssupport.gov.scot, we were the first team in Scottish Enterprise to be subject to … Continue reading "Make the service standard work for you"

Scottish Enterprise Design blog
Martin JordanFeb 2
It’s always insightful to hear others talk about the work you’re involved in In January, a brown bag meeting at digital government competence network NEGZ discussed the German #ServiceStandard & #DINSPEC66336 – in German 🇩🇪 Some 200+ people joined, and it’s been recorded and is available on YouTube

Servicestandard umsetzen mit D...
Servicestandard umsetzen mit DIN SPEC 66336 – Q&A | NEGZ BBM 16.01.2026

YouTube
Martin JordanJan 31
As a public servant, I write weekly notes to let people see what I do. I spoke with representatives from several states and larger municipalities curious about the #ServiceStandard. I also participated in 3 separate 2026 planning & roadmapping sessions—with teams and our discipline leadership team

Week #196 at the Digital Servi...
Week #196 at the Digital Service: Notes for 26–30 January

Martin spoke with representatives from several states and larger municipalities who were curious about the Service Standard. He also participated in 3 separate 2026 planning and roadmapping sessions – with teams and the design & user research discipline leadership team.

Verwaltungsgestaltung • Notizen
Martin JordanJan 31
Who got taxpayers’ money? The Government of Cyprus is doing an excellent job at increasing transparency for service design and development. For the 28 services that are compliant with their #ServiceStandard so far, you can see who made them – PWC, EY, in-house: dsf.dmrid.gov.cy/service-stan...