Mastodawn

#HP customer claims firmware update shoved #printer off support cliff
Internal notes point to cloud connectivity woes for older #OfficeJet, though company denies systemic issue
A customer in Quebec claims company remotely crippled his 5 year-old OfficeJet 4650 printer after a firmware update, then spent weeks bouncing him through support queues before admitting internally that an entire generation of printers had effectively fallen off its support cliff
https://www.theregister.com/personal-tech/2026/05/26/hp-customer-claims-firmware-update-shoved-printer-off-support-cliff/5244888 #enshittification

HP customer claims firmware update shoved printer off support cliff

Internal notes point to cloud connectivity woes for older OfficeJets, though company denies systemic issue

theregister

DigitalNaiv = Stefan Pfeiffer Feb 5, 2024

Recht auf Reparatur: "Schritt in die richtige Richtung – aber nicht weit genug" @heiseonline

Mein #Tintenstrahldrucker HP #OfficeJet 3831 druckt nicht mehr. Tintenzufuhr wahrscheinlich verklebt. Meint Ihr, ich finde jemanden der das repariert. Pustekuchen.

Jetzt entsorgen? Es ist eine Schande #RechtaufReparatur

https://www.heise.de/news/Recht-auf-Reparatur-Schritt-in-die-richtige-Richtung-aber-nicht-weit-genug-9617186.html?wt_mc=rss.red.unbekannt.unbekannt.atom.beitrag.beitrag

Recht auf Reparatur: "Schritt in die richtige Richtung – aber nicht weit genug"

Das Bündnis Right to Repair beklagt, dass das von den EU-Gremien vereinbarte Recht auf Reparatur fast nur für weiße Ware gilt und Anreize für Ersatz groß sind.

heise online

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Kevin Karhan

Aug 15, 2023

@arstechnica Sadly this shit ain't new - I have a 15+ year old #OfficeJet #AllInOne that will complain about lack of ink and will refuse to #scan or #fax without one manually clicking away the warning on the device.

But that's #hp - level #Assholeism, they do the same with #hp-branded #RAM on their #ProBook|s and #DeskMini as well as #Z-Series #Workstations and brick #unattended & #PXE #boot in the process...

Mufasa May 20, 2023

#HewlettPackard is working to address a bad #FirmwareUpdate that has been bricking #HP #OfficeJet #printers worldwide since it was released earlier this month.

Impacted printers include HP OfficeJet 902x models:

HP OfficeJet Pro 9022e
HP OfficeJet Pro 9025e
HP OfficeJet Pro 9020eAll-in-One
HP OfficeJet Pro 9025e All-in-One Printer

Affected customers report that their devices display blue screens with "83C0000B" errors on the built-in touchscreen.

https://www.bleepingcomputer.com/news/technology/hp-rushes-to-fix-bricked-printers-after-faulty-firmware-update/