#CorporateGreed and product/service quality (or lack there of) is one of many passions that I have so, I thought I would talk a little bit about it, in case anyone might be interested in the matter.
So, what exactly is corporate greed anyway? My definition goes something like this: A company/business or private body that primarily focuses on profits, at the expense of everything else. And by "everything Else" I mean things like the environment, employees, safety, security, and many more.
Basically, it's what companies do, or how they behave (lie, steal, manipulate etc.), just to get your money in order to build wealth.
I want to also acknowledge to you that there are companies and businesses that actually do the right thing and focus on the consumer. Whilst rare, they do indeed exist.
Unfortunately, the vast majority hardly ever place the customer anywhere near the top of the priority list. They usually claim they do. In fact, they want you to believe they do, so much so that they'll go out of their way to convince you what a great corporate citizen they are.
The problem with this approach (to claim something they're not) is that they see a strong need to blow their own trumpet, rather than let their products and exemplary behaviour speak for themselves.
But, what happens when a product or service falls short or breaks? Usually, consumers express their grievances back to the vendor or, place of purchase, and it's here where the true colours of any organisation are revealed, which also leads me to my point.
The problem with today's society is that too many companies/businesses choose to produce too many cheap products that either underperform of break in some way and very quickly. As a result, the consumer is automatically is let down and unhappy.
So what does the company/business try to do? Some may argue, deny or reject any claim made against the. While others may actually grudgingly (or otherwise) fix or repair the issue/product.
However, neither of these approaches are satisfactory because the product/service was not of a high enough standard to begin with. The consumer had bought into a negative experience because the people behind the product/service did not apply the necessary quality controls to prevent such an outcome from happening in the first place.
Sure, maybe the company did a great job at repairing things and making things right, but questions need to be asked why wasn't the product or service good enough from the beginning to prevent such things from happening?
Dig deep enough and you will quickly discover that corporate greed had a lot to do with it. Or, the quality was not up to snuff because they chose to use cheap materials, cheap labour, or rushed everything to market and ignored such things as product instructions, manuals, and adequate warnings etc. In the end, the cutting of corners turned a square box into a round ball that eventually killed the product/service.
My next post offers a solution. Stay tuned.