Ellen Beldner

155 Followers
105 Following
217 Posts
Systems thinker, #business #innovation, #strategy, #servicedesign & org design. CMU & INSEAD. goog, lnkd, sfix, sapient. I toot #sustainability, science, and rants about bad service design & #UX in software. Currently working on a #climate startup.
LinkedInhttps://www.linkedin.com/in/ellenbeldner/
05 Advisorshttps://0.05advisors.com

USPS agreed to fix this flaw in 2019(!) after its independent watchdog said that if USPS didn't implement a national policy to check IDs when receiving paper forms, it would harm USPS' "trusted" reputation. Yet, this fraud continues and hits thousands of people each year.

This isn’t just one former Microsoft executive who got unlucky. USPS is not adequately enforcing its own policy on identity checks when someone files a paper change of address form.

Here's our story: https://techcrunch.com/2023/03/01/us-postal-service-change-of-address-fraud/

TechCrunch is part of the Yahoo family of brands

Deepfake propaganda on Venezuelan state TV:

"They can’t keep building this technology, deploying it, privatizing all the profits and socializing the costs"

https://www.washingtonpost.com/nation/2023/03/02/deepfake-videos-venezuela-disinformation/

‘Noah’ and ‘Daren’ report good news about Venezuela. They’re deepfakes.

Researchers say the videos are part of Venezuelan leaders' attempts to spin the narrative on social media, one of the country's last bastions of free speech.

The Washington Post

Last fall, Republicans gleefully predicted "Red Wave"... and then, election night, it didn't arrive. The day after, @invisibae and I set out to find the exact moment the previous evening that the GOP's hopes were dashed, using #AI, #machinelearning and #NLP. #nicar23 may be interested in this. Here's how it went:

1/8

@CStamp @inthehands
Google was public from launch that it would scan email for relevant ads. Perhaps many didn’t notice, but it was never a secret. (I worked there at the time, worked on a related product, and shared a cube with the Gmail designer.)

2. NO, I WOULD NOT LIKE TO SIGN IN TO GOOGLE

But Google keeps asking me. Again. And again. And again. And again.

Did they hire Clippy to revamp their login UX? I am grudgingly willing to click “Stay signed out” once. I am unwilling to click it in an interminable Sisyphean loop.

If I’m honest, this is the straw that broke the camel’s back.

Dear #fediverse,

Do I know anyone that knows someone working in computer usability, particularly accessibility for elders?

Discussing an important challenge with a friend; how do we get folks with cognitive impairments, like dementia and Alzheimer’s, to recognize visitors via telepresence? After many reminders that the “lady on the tv nurse isn’t taking to you”, this population is having a hard time believing that the person on the laptop screen is really there to talk to them.
#ElderCare #MemoryCare #WalkingEachOtherHome #UI

@futurebird @notsoloud @grumpy I’d be interested in the government doing something like providing freeish / open source banking tech that could make smaller banks more competitive.

Ditto creating open source, good benefits / administration software that states and municipalities can adopt.

@futurebird I was literally just tossing this idea around the other day. Banking in Europe is so much faster and better because regulations are different; we use credit cards for so much in the US partly because P2P wire transfers are so bad.

Why shouldn’t the government offer its own payment processing services and platform?

@1nd33d
#Alt4You
Reposting with #AltText because it's too important not to share!